Microsoft 365KT
Desk365
Enables support agents and end users to create, track, and manage helpdesk tickets directly within Microsoft Teams.
Kani Technologies IncPrice not published
AzureDesk
by AzureDesk IncMicrosoft 365Paid
Converts emails into tickets in Microsoft Teams for customer service teams.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
AzureDesk is helpdesk software for small businesses and enterprise customers. It converts emails sent to its supported email addresses into tickets displayed in its ticket management system. The service runs on Microsoft Cloud and uses Microsoft tools.
Key capabilities
from the Microsoft Marketplace listingEmail-to-ticket conversion
Emails sent to configured email addresses are converted into tickets.
Ticket management
Converted emails are displayed in a ticket management system.
Multiple email addresses
The service supports an unlimited number of email addresses.
Use cases
- Customer service teams can receive issues sent to different email accounts in a ticket management system.
- Small businesses and enterprise customers can use the service for helpdesk operations.
Who it's for
It is intended for small businesses and enterprise customers seeking helpdesk software.
How it compares
AzureDesk is a paid, cloud-deployed listing updated in Dec 2025. Desk365 and SteadyPoint Help Desk have unknown pricing and cloud deployment, while Jitbit Helpdesk and AI help desk software and ticketing system - HelpDesk are paid and cloud-deployed. The listed alternatives have update dates from Jan 2026 through Aug 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| Desk365 | Paid | Cloud | |
| SteadyPoint Help Desk | Price not published | Cloud | |
| Jitbit Helpdesk | Paid | Cloud | |
| AI help desk software and ticketing system - HelpDesk | Paid | Cloud |
In the catalog
67 plugins in Microsoft Teams · Customer Service
Price distribution: 1 free, 3 freemium, 26 paid, 37 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Paid
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What the vendor says
«AzureDesk is a helpdesk software for small,medium and enterprise businesses.It provides an end to end solutions for customers issues with AzureDesk’s robust Ticket Management System.AzureDesk supports an unlimited number of email addresses. Emails sent to any of these email account will get converted into tickets & …»