ZIWO CTI | Telephony Integration
Manage ZIWO calls in Salesforce with a dial pad, caller records, recordings, call statistics, and follow-up tasks.
Aswat FZ LLCFreeCompare
Salesforce · Customer Service
Customer Service — Salesforce
136 customer service apps for Salesforce
Omni-Channel Performance Dashboard
Reports on omni-channel agent activity, queues, channels, response times, capacity, presence, and case lifecycle in Salesforce Platform.
Salesforce LabsFreeCompare
IVR Migration Tool (Legacy to SCV powered by Amazon Connect & Lex)
Move legacy IVR workflows into Amazon Lex and Amazon Connect for Service Cloud Voice.
NeuraFlash LLCFreeCompare
Case Quality Assurance App
Evaluate cases and score agent performance in Salesforce Platform.
XapdigitalFreeCompare
COVID-19 Energy Assistance Case Management
Manage utility energy assistance requests, approvals, and reporting in Salesforce Platform.
CGIFreeCompare
Vonage Business Communications (VBC) ContactPad
Logs Salesforce calls and notes, with an embedded Vonage dial pad for click-to-dial and contact screen pops.
VonageFreeCompare
Tracker Bot: Field Service Lightning Contractor Engagement
Connects Field Service contractors with service appointments through messaging apps when FSL mobile is not an option.
Salesforce LabsFreeCompare
Patient Portal
Provides a 360 view of patient medical data in Health Cloud and supports patient-caregiver collaboration.
Cognizant Technology SolutionsFreeCompare
Case Timer 2.0 by Cloud Orca
Track time spent on service cases and review reports in Salesforce.
Cloud Orca LimitedFreeCompare
Incidents
Record incidents in Salesforce Platform, including details, location, impact, people involved, involvement levels, and actions taken.
Enclude - Technology Donations and Solutions for Irish CharitiesFreeCompare
Scheduling Simulator / Scheduling Policy Tuner for Field Service
Simulate scheduling policies and review their results for existing Service Appointments in Salesforce Field Service.
Salesforce LabsFreeCompare
Patient 360
Provides a 360-degree patient view and engagement tracking within Health Cloud.
Hexaware TechnologiesFreeCompare
Justiceserver
Manage legal-service intake, cases, timekeeping, referrals, pro bono work, clinics, and reporting in Salesforce Platform.
TechbridgeFreeCompare
Case + File Upload
Create Salesforce cases and attach files in one transaction without changing screens.
VISEOFreeCompare
Queue Management Visitor Signup Experience.
Creates a Salesforce Platform form for guests to join a queue with party, phone, and other detail fields.
Salesforce LabsFreeCompare
Cloud Shayona
Query Salesforce standard records through a text-based chatbot in Lightning Experience.
Cloudarsh TechnologyFreeCompare
Impact Labs: Service Match
Manage client referrals in Salesforce Platform with service matching, provider directories, reminders, and referral outcome tracking.
Salesforce LabsFreeCompare
Customer Interaction Timeline
View customer interactions from multiple channels in a unified panel within Service Cloud record pages.
Salesforce LabsFreeCompare
Identify Email Response in a Closed Case
Reopens closed Salesforce cases when a client replies to the case email and assigns them to the last modifying user.
VISEOFreeCompare
HCP Portal
Track patients, appointments, medical history, risk, care plans, and referrals in Salesforce Platform.
Cognizant Technology SolutionsFreeCompare
Ombudsman Cloud Care (OCC)
Manage ombudsman cases, activities, reports, and collaboration in Salesforce Platform.
Salesforce LabsFreeCompare
Case Auto Assign by Cloud Orca
Automatically assigns Salesforce Cases to logged-in users through a Lightning component.
Cloud Orca LimitedFreeCompare
