Case Time Tracker
Track time, notes, and charge codes for service cases in Salesforce Platform.
Systep ConsultingPaid
Case Timer 2.0 by Cloud Orca
by Cloud Orca LimitedSalesforceFree
Track time spent on service cases and review reports in Salesforce.
PRICINGFree
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
The add-in tracks time spent working on service cases in Salesforce. Reports show where and when time was spent. It uses a Lightning Web Component and includes configuration options, notifications, user feedback, and total-time and total-record fields.
Key capabilities
from the Salesforce AppExchange listingCase time tracking
Tracks the time spent resolving service cases.
Time reports
Reports show where and when case time was spent.
Configuration options
Provides configuration options for the Salesforce component.
Notifications and feedback
Includes additional notifications and user feedback.
Time summary fields
Adds Total Time Spent and Total Records fields.
Lightning Web Component
The add-in has migrated to Lightning Web Components.
Use cases
- Organisations can use recorded case time when working to meet service-level agreements.
How it compares
Case Timer 2.0 lists reports showing where and when case time was spent, plus notifications, user feedback, and total-time and total-record fields. Case Time Tracker is described as enabling case time tracking and work logs. Case Timer 2.0 is free, while Case Time Tracker is paid.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Free | Cloud | |
| Case Time Tracker | Paid | Cloud |
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«Case Timer 2.0 is a simple, effective tracking tool used to measure the time spent working on service cases. Use Case Timer 2.0 to improve efficiency across your organisation, ensure SLAs are met and uncover actionable metrics. Case Timer 2.0 has now migrated to LWC making it quicker to deploy and easier to configure.»