Bot 360
Embeds a bot on websites or Salesforce communities to collect leads and let visitors submit and track support cases.
Salesforce LabsFree
Case + File Upload
by VISEOSalesforceFree
Create Salesforce cases and attach files in one transaction without changing screens.
PRICINGFree
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Lets end users create a case and attach a file in one Salesforce transaction without switching screens. The flow can be placed throughout Salesforce, including community portal pages, and its fields can be customized.
Key capabilities
from the Salesforce AppExchange listingCase creation
Creates a Salesforce case within the flow.
File attachment
Allows a file to be attached while creating the case.
Custom fields
Supports customization of the flow's fields.
Flexible placement
Allows the flow to be placed anywhere in Salesforce, including community portal pages.
Who it's for
End users creating cases in Salesforce.
How it compares
Bot 360 includes support case creation and case-status tracking through a bot for brand visitors, whereas Case + File Upload combines case creation with file attachment in one Salesforce transaction. Bot 360 is described as using an embeddable HTML mark, while Case + File Upload is described as a flow that can be placed anywhere in Salesforce, including community portal pages.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Free | Cloud | |
| Bot 360 | Free | Cloud |
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«With this application, end users will be able to create cases and attach files without switching screens in a single transaction. Also this flow can be placed anywhere in Salesforce including community portal pages. Create a case and attach a file quickly. Customize your own fields according to your needs. Place the …»