Assembled for Service Cloud | AI Agents and Workforce Management
Unifies AI support agents and workforce management within Service Cloud for routing, forecasting, staffing, and customer interactions.
Assembled, IncPaid
Customer Interaction Timeline
by Salesforce LabsSalesforceFree
View customer interactions from multiple channels in a unified panel within Service Cloud record pages.
PRICINGFree
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Displays customer interactions from multiple channels in a unified timeline panel. It provides one-click access to case interactions, entity search, and placement on record pages for standard Service Cloud objects.
Key capabilities
from the Salesforce AppExchange listingUnified interaction timeline
Displays customer interactions from multiple channels in a single timeline panel.
Case interaction access
Provides one-click access to customer case interactions.
Entity search
Allows searching for a specified entity.
Record page placement
Can be placed on record pages for standard Service Cloud objects.
Entity visibility control
Provides granular control over which entities are shown.
In the catalog
72 plugins in Service Cloud · Customer Service
Price distribution: 10 free, 11 freemium, 51 paid
Pricing & deployment
Platform
Salesforce
Product
Service Cloud
Deployment
Cloud
Pricing
Free
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What the vendor says
«1.) Let’s visualize the customer interactions in a unified panel 2.) Visualize the timeline of your customer interactions coming from multiple channels 3.) Look at your customer case interactions with just a single click 4.) Save time by just searching the entity that you want 5.) Place it anywhere on record pages on …»