Helpdesk 365
Helpdesk 365 lets employees create helpdesk tickets in SharePoint and Microsoft Teams using existing Microsoft 365 credentials.
Apps 365 and HR 365Freemium
IT Help Desk Bot
by Inceptia AIMicrosoft 365Price not published
Automates IT support in Microsoft Teams through knowledge-base answers, password resets, and ticket handoffs.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
IT Help Desk Bot handles more than 30 common IT problems, including Wi-Fi access, locked users, password issues, printing, connectivity, and email configuration. It can handle some issues or send a ticket to a human agent. Users can contact it through Microsoft Teams or Skype, with support listed as available 24/7. The bot connects to ticketing systems, Microsoft Active Directory, and a customer knowledge base.
Key capabilities
from the Microsoft Marketplace listingIT issue handling
The bot is pre-trained for more than 30 common IT problems, including Wi-Fi access, locked users, password issues, printing, connectivity, and email.
Messaging channels
Users can contact the bot through Microsoft Teams or Skype.
Ticketing integration
The bot collects required information before sending a ticket to a ticketing system.
Active Directory integration
The Microsoft Active Directory integration identifies users and supports issue resolution such as password resets and Wi-Fi access.
Knowledge-base access
The bot accesses a customer knowledge base to provide an initial response to issues it cannot resolve directly.
Who it's for
IT staff and human support agents handling IT incidents.
How it compares
IT Help Desk Bot has an unknown pricing model, while Helpdesk 365 is freemium and Zendesk Support and ServiceDesk Plus Cloud are paid. IT Help Desk Bot, Helpdesk 365, TeamsDesk, Genuity, Zendesk Support, and ServiceDesk Plus Cloud are listed with cloud deployment. IT Help Desk Bot was updated on May 2022; the alternatives were updated between Oct 2025 and Aug 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Price not published | Cloud | |
| Helpdesk 365 | Freemium | Cloud | |
| Zendesk Support | Paid | Cloud | |
| ServiceDesk Plus Cloud | Paid | Cloud | |
| TeamsDesk | Price not published | Cloud | |
| Genuity | Price not published | Cloud |
In the catalog
67 plugins in Microsoft Teams · Customer Service
Price distribution: 1 free, 3 freemium, 26 paid, 37 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«Está buscando automatizar sus procesos de IT? Ya sea extrayendo información de una base de conocimiento, restablecimiento una contraseña, o automatizando el aprovisionamiento de un entorno, los chatbots alivian a los miembros del personal de IT de tareas mundanas y les permite centrarse en actividades que agregan más …»