AI agent creator and chat bot platform - ChatBot
ChatBot lets support teams create, deploy, and track AI agents and chatbots across multiple messaging channels.
TextPaid
Dynamica SMS Integration
by Dynamica LabsMicrosoft 365Paid
Handle customer text and multimedia messaging from Microsoft Dynamics 365.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Dynamica Customer Chat brings SMS and MMS exchanges into Dynamics 365. Staff can work with messages alongside customer records such as contacts, leads, and cases. The add-in stores conversation history, identifies unread messages, and supports workflow triggers through Power Automate or Dynamics 365. Twilio and TrueDialog are included as provider connections, while other providers can be requested.
Key capabilities
from the Microsoft Marketplace listingConversation inbox
Provides one workspace for viewing customer exchanges and prior messages.
SMS and MMS
Allows text and multimedia messages to be sent and received in real time.
Record-based messaging
Makes messaging available from Dynamics 365 contacts, leads, cases, and other records.
Unread message status
Tracks messages that have not been read and can initiate Power Automate or Dynamics 365 workflows.
Sender number selection
Lets different teams or business units use separate phone numbers.
Messaging providers
Offers built-in connections for Twilio and TrueDialog, with other providers available by request.
Who it's for
Sales and customer service teams.
How it compares
Dynamica SMS Integration, ChatBot, and LiveChat are paid cloud listings. Desk365, uWebChat, and HelpDesk+ are cloud listings with unknown pricing. Dynamica SMS Integration and HelpDesk+ show update dates of Jul 2026, while ChatBot and LiveChat show Feb 2026, Desk365 shows Mar 2026, and uWebChat shows Aug 2025.
In the catalog
97 plugins in Power Automate · Customer Service
Price distribution: 1 free, 5 freemium, 54 paid, 37 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Power Automate
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Dynamica Customer Chat for Dynamics 365 Dynamica Customer Chat enables organizations to communicate with customers across SMS and other messaging channels directly from Microsoft Dynamics 365. The solution provides a modern, unified messaging experience that helps sales and customer service teams engage customers …»