Professr Solv
Professr Solv lets support teams raise, track, and manage tickets in Microsoft Teams without switching platforms.
IntelegainPrice not published
HelpDesk+
by AppfireMicrosoft 365Price not published
Connects Microsoft Teams with Jira Service Management for support requests, agent responses, conversation sync, and service desk monitoring.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
HelpDesk+ connects Microsoft Teams with Jira Service Management. Customers can submit requests in Teams, and agents can manage and respond to them there. The add-in syncs conversations in both directions, supports request creation from direct messages, and displays service desk queues and progress in Teams.
Key capabilities
from the Microsoft Marketplace listingRequest submission
Customers can submit support requests directly in Microsoft Teams.
Request management
Agents can manage and respond to requests from the Teams interface.
Conversation sync
Two-way synchronization keeps conversations connected between Teams and Jira Service Management.
Direct message creation
Agents can create requests from direct messages.
Queue monitoring
Service desk queues and request progress can be viewed in Teams.
Request automation
Settings include auto-create, auto-respond, and smart search functions.
Use cases
- Support teams can communicate with customers while working in Microsoft Teams.
- Agents can collaborate with other teams while handling service requests.
- Teams can train users during support request workflows.
Who it's for
Support teams, service desk agents, customers, and teams working together on service requests.
In the catalog
67 plugins in Microsoft Teams · Customer Service
Price distribution: 1 free, 3 freemium, 26 paid, 37 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«HelpDesk+ is a powerful integration between Microsoft Teams and Jira Service Management (JSM) that bridges the gap between your internal tools and your customer communication platform. Here's how HelpDesk+ benefits your team: • Effortless Support Requests: Customers can easily submit requests directly in Teams …»