AI Assist
AI Assist for Microsoft Teams answers about 85% of repetitive employee queries and routes bespoke questions to a ticketing system.
inFeedo Tech Pvt LtdPrice not published
Jitbit Helpdesk
by Jitbit Baltic SIAMicrosoft 365Paid
Manages support tickets and sends outbound notifications through Microsoft Teams.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Manages support tickets for customer support and internal IT operations. The listing describes workflows for tracking, prioritizing, and resolving tickets. It includes automation features and sends outbound notifications through Microsoft Teams.
Key capabilities
from the Microsoft Marketplace listingTicket management
Manages support tickets for customer support and internal IT operations.
Ticket tracking
Tracks support tickets through the support workflow.
Ticket prioritization
Prioritizes support tickets.
Outbound notifications
Sends outbound notifications through Microsoft Teams.
Workflow automation
Includes automation features for support management.
Who it's for
Customer support teams and internal IT teams.
How it compares
Jitbit Helpdesk is listed as paid and cloud-deployed. Revelation helpdesk, AI Assist, My Helpdesk, and Professr Solv are listed with unknown pricing and cloud deployment. AzureDesk is listed as paid and cloud-deployed; its update date is Dec 2025, while Jitbit Helpdesk was updated on Jan 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| Revelation helpdesk | Not in catalog | ||
| AI Assist | Price not published | Cloud | |
| My Helpdesk | Price not published | Cloud | |
| Professr Solv | Price not published | Cloud | |
| AzureDesk | Paid | Cloud | |
In the catalog
67 plugins in Microsoft Teams · Customer Service
Price distribution: 1 free, 3 freemium, 26 paid, 37 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Paid
Similar plugins in Microsoft Teams · Customer Service
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My Helpdesk
My Helpdesk is a virtual assistant integrated in Microsoft Teams that answers IT-related inquiries using AI technology.
AIgnitionPrice not published
Professr Solv
Professr Solv lets support teams raise, track, and manage tickets in Microsoft Teams without switching platforms.
IntelegainPrice not published
AzureDesk
Converts emails sent to an unlimited number of addresses into tickets, with the helpdesk running on Microsoft Cloud.
AzureDesk IncPaid
What the vendor says
«Jitbit Helpdesk is a powerful SaaS helpdesk ticketing system designed to streamline customer support and internal IT operations. It simplifies the process of managing support tickets, enabling teams to respond quickly and efficiently to user inquiries and issues. Integrates with MS Teams for outbound notifications …»