Knowledge Centered Support
Searches and creates knowledge articles during case handling in Salesforce Platform.
Stone CobraPaid
Knowledge Case Deflection - Auto-Reply Email (Einstein Flow Template)
by Salesforce LabsSalesforceFree
Send customers case emails with Einstein article recommendations and case closure in Salesforce Platform.
PRICINGFree
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Automatically emails customers after they submit a case, including Knowledge article recommendations related to their inquiry. Customers can close the case directly from the email when an article answers their question.
Key capabilities
from the Salesforce AppExchange listingCase submission emails
Sends an email to customers after they submit a case.
Article recommendations
Includes Knowledge article recommendations related to the customer's inquiry.
Email case closure
Allows customers to close their case from the email when an article answers their question.
How it compares
Knowledge Centered Support automatically searches for relevant articles when an agent views a case and refines suggestions as case information changes, while this listing emails recommendations to customers after case submission. Coveo for Salesforce provides search, recommendations, and generative answering, while this listing focuses on emailed recommendations and customer case closure.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Free | Cloud | |
| Knowledge Centered Support | Paid | Cloud |
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
More from Salesforce Labs
Similar plugins in Salesforce Platform · Customer Service
View all 340 →
Minerva CQ Agent Assist For Salesforce | Workflows, Agent Experience, CSAT, NPS
Provides real-time agent guidance, workflow adaptation, conversation analysis, and CRM updates inside Salesforce.
Minerva CQPaid
Accenture Retail Connected Store Bolt
Connects retail associates with customer, store, merchandise, promotion, inventory, and operational information in Salesforce Platform.
AccentureFreemium
Netomi Agent Assist
Provides AI agent assistance and automated customer responses in Salesforce Platform.
NetomiFreemium
What the vendor says
«Automatically send your customers an email once they submit a case, with knowledge article recommendations that are relevant to their inquiry. When one of the articles answers their question, your customers can close their case directly from the email. This way, Knowledge allows you to solve customer problems without …»