CORA – AI Chatbot for JSM
Answers support questions, opens requests, and builds knowledge articles within Jira.
CORAPaid
IrisAgent
by IrisAgentAtlassianFree
Automates customer support in Jira with AI-generated replies, ticket triage, issue linking, tagging, and sentiment analysis.
PRICINGFree
DEPLOYMENTCloud
CATEGORYIT support and service
UPDATED ON MARKETPLACE
What it does
IrisAgent analyzes support requests and uses product and user context within Jira. It links tickets with related bugs, logs, and alerts from Jira, PagerDuty, Datadog, Slack, and other DevOps tools. Similar tickets can be consolidated into one escalation. It recommends responses based on previous tickets and knowledge-base articles, supports no-code responses for common how-to tickets, and automatically applies tags to new tickets while performing sentiment analysis.
Key capabilities
from the Atlassian Marketplace listingAI-generated replies
Uses GPT-based answers for customer support tickets.
Ticket triage
Provides AI-powered triaging for Jira tickets.
Issue correlation
Links Jira tickets with related bugs, logs, and alerts from DevOps tools.
Escalation grouping
Consolidates similar tickets into a single escalation.
Response recommendations
Analyzes previous tickets and knowledge-base articles to suggest responses.
Automatic tagging
Identifies and applies tags to new tickets without agent intervention.
Sentiment analysis
Performs sentiment analysis on tickets.
Use cases
- A support workflow can automate replies to common how-to tickets using no-code tools.
Who it's for
Support agents.
How it compares
IrisAgent is free and cloud-deployed, while AI Copilot for Agents is paid and cloud-deployed. CORA – AI Chatbot for JSM is paid and cloud-deployed, was updated in Oct 2025. Appvibe PagerDuty Integration is free and cloud-deployed, was updated in Dec 2024.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Free | Cloud | |
| AI Copilot for Agents | Not in catalog | ||
| CORA – AI Chatbot for JSM | Paid | Cloud | |
| Appvibe PagerDuty Integration | Free | Cloud | |
In the catalog
495 plugins in Jira · IT support and service
Price distribution: 157 free, 126 freemium, 212 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Free
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What the vendor says
«Resolve tickets with real-time product and user context Link Jira tickets with bugs, logs, and alerts from DevOps tools Jira, PagerDuty, Datadog, Slack and others to add context and prevent unnecessary engineering escalations. IrisAgent helps agents: Understand the true source of issues in real-time directly within …»