Multi Approval Process
Builds unlimited approval systems and workflows without coding for Microsoft SharePoint, with support for Teams and Outlook.
LTAPPS SOFTWARE CO.,LTD.Price not published
Assist
by Atlassian.comMicrosoft 365Price not published
Manage Jira Service Management Cloud requests from Microsoft Teams, from intake and routing through reporting and resolution.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
What it does
Links Microsoft Teams with Jira Service Management Cloud for help desk workflows. Messages can be converted into tracked requests, then assigned, directed, prioritized, and classified. The app requires a paid Jira Service Management Cloud subscription.
Key capabilities
from the Microsoft Marketplace listingMessage-based intake
Converts Microsoft Teams messages into trackable service requests.
Ticket automation
Routes tickets through shortcuts, Automations, and Jira Service Management Cloud workflows.
Custom request types
Uses Jira Service Management custom request types to collect request details.
Service metrics
Reports on request volume, resolution duration, SLAs, and related measures.
Agent issue handling
Provides filtering, sorting, viewing, and resolution of open issues inside Microsoft Teams.
Use cases
- Service teams in IT, HR, sales operations, customer success, DevOps, and facilities can process requests in Microsoft Teams.
- Operations teams can connect Microsoft Teams conversations with Jira Service Management Cloud request workflows.
Who it's for
For IT, HR, sales operations, customer success, DevOps, facilities, and other service teams.
In the catalog
844 plugins in Microsoft Teams · Analytics
Price distribution: 27 free, 45 freemium, 294 paid, 478 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«Atlassian Assist provides a full two-way help desk from Microsoft Teams to Jira Service Management Cloud. Raise requests and assign, route, prioritize, and report on them – all without ever leaving your conversations. By meeting your team where they already work, you make getting help as easy as asking for it, and …»