Jitbit Helpdesk
Jitbit Helpdesk is a SaaS ticketing system for managing customer support and internal IT operations across organizations.
Jitbit Baltic SIAPaid
My Helpdesk
by AIgnitionMicrosoft 365Price not published
Answers IT questions and provides troubleshooting guidance through a virtual assistant in Microsoft Teams.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Provides chat-based answers to software, hardware and general IT questions in Microsoft Teams. It covers basic troubleshooting and more detailed technical advice. The bot supports natural-language conversations and is available at any time. MyChatbot subscribers can provide organization-specific data and documents through the Admin Portal for customization.
Key capabilities
from the Microsoft Marketplace listingIT question answering
Answers software, hardware and general IT questions.
Troubleshooting guidance
Provides basic troubleshooting steps and technical advice.
Natural-language chat
Supports conversations using natural-language questions.
Custom content
MyChatbot subscribers can provide organization-specific data and documents through the Admin Portal.
Encrypted interactions
The listing states that interactions are encrypted.
How it compares
My Helpdesk is listed as a cloud deployment with unknown pricing. Jitbit Helpdesk and IT Helpdesk Bot are also cloud-deployed but listed as paid, while Helpdesk 365 is listed as freemium. Revelation helpdesk and AI Assist are cloud-deployed with unknown pricing. The alternatives have later listed update dates than My Helpdesk, which was updated on Nov 2023.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Price not published | Cloud | |
| Jitbit Helpdesk | Paid | Cloud | |
| IT Helpdesk Bot | Paid | Cloud | |
| Helpdesk 365 | Freemium | Cloud | |
| Revelation helpdesk | Not in catalog | ||
| AI Assist | Price not published | Cloud | |
In the catalog
67 plugins in Microsoft Teams · Customer Service
Price distribution: 1 free, 3 freemium, 26 paid, 37 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«Navigating IT challenges can often feel daunting. Enter "My Helpdesk" – a state-of-the-art virtual assistant integrated in Microsoft Teams based on MyChatbot. Whether you're encountering software hiccups, hardware issues, or just have a general IT question, our bot is here to guide you every step of the way.»