My Helpdesk
My Helpdesk is a virtual assistant integrated in Microsoft Teams that answers IT-related inquiries using AI technology.
AIgnitionPrice not published
IT Helpdesk Bot
by Acuvate Software LtdMicrosoft 365Paid
Automates IT support in Microsoft Teams with a virtual agent for queries, requests, password resets, alerts, and software updates.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
The bot answers IT-related questions, creates and tracks support requests, resets passwords, sends alerts, and updates software in Microsoft Teams. It supports troubleshooting, agent handover, voice or chat replies, email notifications, multilingual access, and multiple channels. It also provides third-party integrations, ITSM incident management support, dashboards, analytics, and outage alert tracking.
Key capabilities
from the Microsoft Marketplace listingIT query handling
Answers natural-language IT questions through chat or voice.
Support request tracking
Creates and tracks IT support requests.
Password resets
Performs password reset actions.
Software updates
Updates software through the IT Helpdesk bot.
Agent handover
Transfers conversations to support agents.
Third-party integrations
Supports no-code integrations with ServiceNow, Jira, Service Desk Plus, Salesforce, and other services.
ITSM incident management
Supports IT service management incident workflows.
Dashboards and analytics
Provides prebuilt dashboards, analytics, and satisfaction-score analysis.
How it compares
IT Helpdesk Bot is paid and cloud-deployed, as are AI agent creator and chat bot platform - ChatBot and IT Helpdesk: IT Support Software for SharePoint & M365. My Helpdesk, AI Assist, and Desk365 are cloud-deployed with an unknown pricing type. IT Helpdesk Bot was updated on Dec 2025, while the listed alternatives have update dates from Nov 2023 to Mar 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| IT Helpdesk | Price not published | Cloud | |
| AI agent creator and chat bot platform - ChatBot | Paid | Cloud | |
| IT Helpdesk: IT Support Software for SharePoint & M365 | Paid | Cloud | |
| My Helpdesk | Price not published | Cloud | |
| AI Assist | Price not published | Cloud | |
| Desk365 | Paid | Cloud |
In the catalog
67 plugins in Microsoft Teams · Customer Service
Price distribution: 1 free, 3 freemium, 26 paid, 37 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Paid
More from Acuvate Software Ltd
Similar plugins in Microsoft Teams · Customer Service
View all 67 →
AI Assist
AI Assist for Microsoft Teams answers about 85% of repetitive employee queries and routes bespoke questions to a ticketing system.
inFeedo Tech Pvt LtdPrice not published
AI agent creator and chat bot platform - ChatBot
ChatBot lets support teams create, deploy, and track AI agents and chatbots across multiple messaging channels.
TextPaid
IT Helpdesk: IT Support Software for SharePoint & M365
A no-code SharePoint app that centralizes IT ticket tracking, routing, and reporting within Microsoft 365 environments.
SP MarketplacePaid
What the vendor says
«Automate your IT Helpdesk with Virtual Agents One-stop intelligent solution for all your IT support queries & requests. Get answers to all your IT-related queries, create & track IT support requests, reset passwords, receive real-time alerts, update software and much more using the smart & intelligent IT Helpdesk bot …»