Mavenoid
Automates product troubleshooting and adds tickets requiring human support to Salesforce Platform with Mavenoid context.
MavenoidPaid
SnapCall . Visual AI
by SeamplSalesforcePaid
Analyzes customer images, videos, and documents in Salesforce to produce structured data and trigger case workflows.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACENot published
What it does
SnapCall analyzes images, videos, and documents attached to Salesforce cases, and can collect additional material through guided capture or live video assistance. Configurable AI skills identify relevant visual information and produce structured results for specific procedures. Results can update Salesforce case data, trigger workflows, or support automated resolutions. Live visual assistance lets agents provide real-time support for complex cases.
Key capabilities
from the Salesforce AppExchange listingCase attachment analysis
Analyzes customer images, videos, and documents already attached to Salesforce cases.
Guided visual capture
Guides customers in capturing additional images, videos, or documents for analysis.
Live visual assistance
Provides real-time visual support so agents can view the customer situation and assist with complex cases.
Custom AI skills
Configures visual AI skills to recognize relevant content and extract structured information for specific procedures.
Structured result delivery
Sends AI-generated results to Salesforce for case data updates and workflow triggers.
Case routing
Who it's for
Customer service teams and support agents.
How it compares
SnapCall analyzes case images, videos, and documents, then sends structured results into Salesforce workflows; XMReality focuses on real-time video calls for service, support, troubleshooting, and inspections with guide tools.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | Not published |
| XMReality | Price not published | Cloud |
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
Similar plugins in Salesforce Platform · Customer Service
View all 340 →
Jotform | Forms, surveys, agent, chatbot, e-sign, and workflow automation
Create Salesforce forms, synchronize submissions, transfer documents, and run record actions through chat, web, and phone.
Jotform Inc.Freemium
Cx MOMENTS AI Detects and Reports Customer Support Issues in Salesforce Cases
Categorizes Salesforce Cases with NLP to detect customer questions, product mentions, bugs, and recurring issues.
Cx MOMENTSPaid
Mindsay: Customer Service Chatbot and Agent Handover
Automates customer support in Salesforce with multilingual chatbots, rich media responses, and handover to human agents.
MindsayPaid
What the vendor says
«SnapCall brings Visual AI to Salesforce, turning customer images, videos and documents into structured data and automated actions. Analyze customer visuals: Automatically analyze visual evidence already attached to Salesforce cases, including images, videos and documents. When more evidence is needed, collect it …»