Mavenoid
Automates product troubleshooting and adds tickets requiring human support to Salesforce Platform with Mavenoid context.
MavenoidPaid
PubHub
by Tweddle GroupSalesforcePaid
Provides a Salesforce knowledge base with ticket-based suggestions, filtered search, and customer information sharing.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACENot published
What it does
PubHub is a knowledge base platform for internal and external audiences. Its Chrome extension integrates with Salesforce and gives customer service agents access to the knowledge base. Natural language processing analyzes Salesforce tickets and suggests relevant knowledge base information. It also provides filtered search and tools for sharing information with customers.
Key capabilities
from the Salesforce AppExchange listingKnowledge base management
Creates a knowledge base for internal and external audiences.
Salesforce integration
A Chrome extension integrates PubHub with Salesforce and provides agents with access to the knowledge base.
Ticket analysis
Natural language processing analyzes Salesforce tickets to suggest relevant knowledge base information.
Filtered search
Provides search with filters for finding knowledge base information.
Customer information sharing
Includes tools for sharing knowledge base information with customers.
Who it's for
Customer service agents and customers.
How it compares
PubHub provides a Salesforce-connected knowledge base with ticket-based suggestions, filtered search, and customer information sharing.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | Not published |
| Mavenoid | Paid | Cloud | Not published |
| Bodhi - Solar Customer Experience Platform & Customer Portal | Paid | Cloud |
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
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What the vendor says
«OVERVIEW PubHub is a knowledge base platform that really understands customer service. We know it's critical that customer service agents be able to find information quickly and accurately. And we know most customers wish they could do the same themselves, without having to seek help. That's why PubHub helps you …»