SupportLogic Knowledge Agent - Precision Answer Engine
Searches connected knowledge sources in Salesforce to return case-specific answers for support teams and customers.
SupportLogicPaid
Maven Co-Pilot
by Maven AGI, IncSalesforceFreemium
AI support copilot for answering and drafting responses to Salesforce Cases within Salesforce.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Maven Co-Pilot uses existing enterprise knowledge and case details to generate answers and response suggestions for support requests in Salesforce. Agents can use case context in a chat to refine generated responses. Each response includes thumbs-up and thumbs-down feedback for tuning.
Key capabilities
from the Salesforce AppExchange listingCase-based answers
Generates answers to support requests using existing enterprise knowledge and case details.
Response suggestions
Reads relevant case information and suggests a response for the support agent.
Contextual chat
Provides a chat feature that uses case context to further tune a generated response.
Response feedback
Adds thumbs-up and thumbs-down feedback options to responses for tuning.
Who it's for
Support agents and customer support teams.
How it compares
SupportLogic Knowledge Agent - Precision Answer Engine reads case details and compares them with connected data sources, while Maven uses case context and existing enterprise knowledge to suggest responses and provide chat-based refinement. IrisAgent automates tagging and routing as well as generating answers; Maven focuses on case-based response suggestions, contextual chat, and response feedback.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Freemium | Cloud | |
| SupportLogic Knowledge Agent - Precision Answer Engine | Paid | Cloud | |
| connected | Paid | Cloud | |
| IrisAgent | Free | Cloud |
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«Maven helps customers deploy the power of AI to improve the support experience. It helps answer questions instantly, suggest follow ups, and take action. The Maven Copilot seamlessly get answers to support requests based on existing enterprise knowledge. This allows agents to work more efficiently accelerating how …»