Maven Co-Pilot
AI support copilot for answering and drafting responses to Salesforce Cases within Salesforce.
Maven AGI, IncFreemium
SupportLogic Knowledge Agent - Precision Answer Engine
by SupportLogicSalesforcePaid
Searches connected knowledge sources in Salesforce to return case-specific answers for support teams and customers.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Reads case details and compares them with connected data sources to return answers. Its AI-powered search provides context-aware responses from multiple knowledge sources for support teams and customers.
Key capabilities
from the Salesforce AppExchange listingCase context analysis
Reads the details of a support case before producing an answer.
Connected source comparison
Compares case information with connected data sources.
AI-powered knowledge search
Searches multiple knowledge sources and returns context-aware responses.
Who it's for
Support teams and customers.
How it compares
Maven Co-Pilot answers support questions, suggests follow-ups, and takes action, while SupportLogic Knowledge Agent focuses on comparing case details with connected sources to return answers. USU Agent Assist for Salesforce provides contextual search and editorial workflows for enterprise knowledge content within Salesforce. IrisAgent includes automated tagging and routing alongside generated answers, functions not stated for SupportLogic Knowledge Agent.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| Maven Co-Pilot | Freemium | Cloud | |
| connected | Paid | Cloud | |
| USU Agent Assist for Salesforce | Freemium | Cloud | |
| IrisAgent | Free | Cloud |
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Resolve SX eliminates knowledge gaps and solves issues quickly with accurate answers for your support teams and customers. Precision RAG reads the details of a case, compares it to every connected data source, and returns the best available answer. Knowledge Agent transforms how support teams access and deliver …»