Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging)
Deploys an AI and NLP chatbot in Salesforce for customer service, sales, and internal applications across web, mobile, SMS, and messaging channels.
NeuraFlash LLCPaid
Expertflow Cloud Contact Center
by Expertflow LLCSalesforcePaid
Manage phone, browser, and chat interactions with IVR, routing, recording, reporting, and integrations in Salesforce Platform.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Expertflow Cloud Contact Center supports customer communication by phone, browser voice, video, screen sharing, SMS, Facebook Messenger, and WhatsApp. It offers traditional and conversational IVR that can use Google Dialogflow, Microsoft Speech, or Amazon Lex. The product includes skill-based routing, media distribution, reporting, voice recording, SSO, and LDAP integration. Hybrid Chat connects chat interactions with chatbots including Dialogflow, IBM Watson, and Microsoft Bot Framework.
Key capabilities
from the Salesforce AppExchange listingMultichannel communication
Supports phone, browser voice and video, screen sharing, SMS, Facebook Messenger, and WhatsApp interactions.
Conversational IVR
Provides traditional or conversational IVR with Google Dialogflow, Microsoft Speech, or Amazon Lex.
Skill-based routing
Routes interactions according to skills and distributes media for contact center agents.
Voice recording
Records voice interactions.
Contact center reporting
Provides reporting for contact center activity.
Identity integrations
Supports SSO and LDAP integration.
Hybrid Chat
Connects chat interactions with Dialogflow, IBM Watson, and Microsoft Bot Framework chatbots.
Who it's for
Contact center agents and teams handling customer interactions across phone, browser, and chat channels.
How it compares
Expertflow Cloud Contact Center includes browser voice, video, screen sharing, voice recording, SSO, LDAP, and chatbot-connected Hybrid Chat alongside phone and messaging channels. Engage CTI describes an omnichannel contact center embedded in Salesforce, while Certwo CTI lists WhatsApp, telephony, click-to-dial, call routing, power dialing, and call supervision. Ozonetel lists predictive, progressive, and preview dialers, campaign management, call analytics, automatic call distribution, and a drag-and-drop IVR designer. Recur focuses on managing inbound conversations across multiple messaging channels.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| Engage CTI | Free | Cloud | |
| Certwo CTI - Telephony Integration App | Paid | Cloud | |
| Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center | Paid | Cloud |
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
More from Expertflow LLC
Similar plugins in Salesforce Platform · Customer Service
View all 340 →
LiveVox Contact Center for Salesforce
Connects LiveVox Contact Center with Salesforce for inbound and outbound calls, agent tools, routing, analytics, and workflow-linked dispositions.
NICE CXonePaid
Engage CTI
Handle calls and digital customer contacts in Salesforce with CTI, screen pops, click-to-dial, interaction records, tasks, and dashboards.
Local MeasureFree
Certwo CTI - Telephony Integration App
Manage WhatsApp and telephony interactions inside Salesforce with calling, routing, dialing, recording, and call metrics.
CertwoPaid
What the vendor says
«Enhance your customer interactions with Expertflow CX, a versatile contact center solution. Multi-Channel Communication: Enable clients to reach you via phone, browser (voice, video, and screen share), or any chat channel like SMS, Facebook Messenger, and WhatsApp. Leverage Hybrid Chat for seamless integration with …»