Projects Insight Edge: Overview & KPI Analytics for Jira
Analyze Jira project KPIs, trends, issue metrics, access, and project health through dashboards and scheduled reports.
ij-solutionsFreemium
Support 360 JSM
by Pro TaskAtlassianFreemium
Track Jira Service Management tickets, customer health, team metrics, queues, reports, and permissions within Jira.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYData and analytics
UPDATED ON MARKETPLACE
What it does
Support 360 JSM brings customer and ticket information into Jira Service Management issue views. It produces a customer score using CSAT, ticket frequency, and resolution speed, and shows open-ticket and workload information in a live queue. Dashboards cover SLA results, resolution times, first-response metrics, trends, and leaderboards. Reports can be exported as CSV, while dashboard access can be assigned to managers and settings limited to Jira Admins.
Key capabilities
from the Atlassian Marketplace listingIssue customer context
Issue views provide customer information and previous ticket details.
Customer health scores
The add-in combines CSAT, ticket frequency, and resolution speed into a 0-100 customer score.
Live queue monitor
A real-time queue shows open tickets, urgency indicators, and agent workload charts.
Team metrics dashboard
Dashboards display SLA results, resolution times, first-response metrics, trend charts, and leaderboards.
CSV report export
Reports can be exported in CSV format.
Access permissions
Managers can receive dashboard access while Jira Admins retain control of settings.
Who it's for
Managers, agents, and Jira Admins.
How it compares
Support 360 JSM and Projects Insight Edge: Overview & KPI Analytics for Jira are freemium cloud listings; their update dates are Apr 2026 and May 2026 respectively. SLA Dashboard for Jira is free and cloud-based, with an update date of Sep 2026, while Support 360 JSM is freemium and was updated in Apr 2026. Metrics and Reports for Jira Service Management (JSM) is free, cloud-based.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Freemium | Cloud | |
| Projects Insight Edge: Overview & KPI Analytics for Jira | Freemium | Cloud | |
| SLA Dashboard for Jira | Not in catalog | ||
| Metrics and Reports for Jira Service Management (JSM) | Free | Cloud | |
In the catalog
630 plugins in Jira · Data and analytics
Price distribution: 189 free, 230 freemium, 211 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«Support 360 JSM is built on Atlassian Forge, ensuring high security and data residency compliance. It consolidates scattered support data into actionable insights for managers and agents. Key benefits: Reduce resolution time with instant access to customer context in the issue sidebar. Proactively identify at-risk …»