Appvibe Incident Management
Manage incident responses in Jira with templates, SLA tracking, notifications, collaboration, and reporting.
AppvibeFree
SLA Timer for Jira
by jPlugsAtlassianPaid
Manage service-level agreements in Jira with filters or JQL, timers, queues, a dashboard gadget, reports, and issue-level SLA details.
PRICINGPaid
DEPLOYMENTData Center · Server
CATEGORYIT support and service
UPDATED ON MARKETPLACE
What it does
SLA Timer for Jira defines SLA scope through Jira filters or JQL and supports multiple SLAs. It monitors first response, provides queues for developers and incident managers, and displays SLA status on issue pages. The add-on includes a dashboard gadget, reporting for managers, and Excel export. SLA values for individual issues can be modified, and permissions can control who sees the SLA information.
Key capabilities
from the Atlassian Marketplace listingJira SLA scopes
Define the scope of an SLA with Jira filters or JQL.
Multiple SLAs
Create multiple service-level agreements.
First response monitoring
Monitor first-response timing for SLAs.
Issue SLA overview
View SLA status and detailed SLA values for an individual Jira issue.
SLA queues
Provide queues for developers and incident managers.
Reports and export
Use a dashboard gadget, reporting for managers, and Excel export.
SLA permissions
Configure add-on permissions to disable SLA display for selected users.
Use cases
- Customers and vendors can set up service-level agreements in Jira.
Who it's for
The add-on is intended for customers, vendors, developers, incident managers, and managers.
How it compares
SLA Timer for Jira is paid and supports Data Center and Server deployment, while Appvibe Incident Management is free and cloud-only. SLA PowerBox - On Time Service Delivery is freemium and supports Data Center, Cloud, and Server deployment. HelpDesk for Jira (Customer Portal & SLA & OLA) is also paid with Data Center and Server deployment, and was updated in Jul 2026 compared with SLA Timer for Jira's Jan 2026 update.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Data Center · Server | |
| Appvibe Incident Management | Free | Cloud | |
| SLA PowerBox - On Time Service Delivery | Freemium | Cloud · Data Center · Server | |
| HelpDesk for Jira (Customer Portal & SLA & OLA) | Paid | Data Center · Server |
In the catalog
495 plugins in Jira · IT support and service
Price distribution: 157 free, 126 freemium, 212 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Data Center · Server
Pricing
Paid
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What the vendor says
«The SLA Timer for Jira add-on gives you a flexible and affordable tool to setup Service Level Agreements whether you are a customer or a vendor. Use Jira searches (filters or jql) to define the SLA scope Create multiple SLAs Monitor First Response Queues for developers and incident managers Dashboard gadget Reporting …»