Lineup – Service Management Queues for Jira, JSM
Create shared, filterable service queues across Jira and Jira Service Management projects.
MindproFreemium
SLA Time Management
by DevinitiAtlassianFreemium
Manage SLAs, calendars, conditions, and status views across Jira and JSM projects.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYIT support and service
UPDATED ON MARKETPLACE
What it does
The app lets teams create, manage, and track SLAs across Jira and JSM projects. Calendar management includes creating, copying, editing, and deleting calendars, with national holidays available for import from an ISO 3166-2 compliant database. SLA goals can use multiple JQL- and Jira-field conditions for starting, stopping, and pausing timers. SLA information can appear in issues, the Issue Navigator, queues, and the Customer Portal, with recalculation options for new, active, or closed issues.
Key capabilities
from the Atlassian Marketplace listingCalendar management
Create, copy, edit, and delete calendars from a list view.
Holiday data import
Import national holidays from an ISO 3166-2 compliant database.
SLA goal rules
Set multiple goals with JQL and Jira-field conditions for starting, stopping, and pausing timers.
Issue status panels
Display an SLA panel in issue views for users and agents.
Navigator status columns
Display SLAs as columns in the Issue Navigator.
Portal status panel
Display an SLA panel in the Customer Portal.
Issue recalculation
Recalculate SLAs for new, active, or already closed issues.
Who it's for
The vendor names global teams, agents, users, and customers working with Jira and JSM.
How it compares
SLA Time Management is freemium and cloud-only. Lineup – Service Management Queues for Jira, JSM, Quartz - SLA Tracking, Forecasting & Compliance, and AutoChase: SLA, Escalation & Capacity Planning for Jira are also freemium and cloud-only, while SLA PowerBox - On Time Service Delivery supports data-center, cloud, and server, and SLA Time and Report for Jira (SLA Management & Compliance) supports cloud and data-center. The alternatives were updated in Jul 2026, Aug 2026, Sep 2026, Sep 2026, and Sep 2026 respectively.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Freemium | Cloud | |
| Lineup – Service Management Queues for Jira, JSM | Freemium | Cloud | |
| Quartz - SLA Tracking, Forecasting & Compliance | Freemium | Cloud | |
| AutoChase: SLA, Escalation & Capacity Planning for Jira | Freemium | Cloud | |
| SLA PowerBox - On Time Service Delivery | Freemium | Cloud · Data Center · Server | |
| SLA Time and Report for Jira (SLA Management & Compliance) | Freemium | Cloud · Data Center |
In the catalog
495 plugins in Jira · IT support and service
Price distribution: 157 free, 126 freemium, 212 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«Book 1:1 session with one of our support specialists 🗒️ Documentation 🌐 Website SLA Time Management helps global teams effectively create, manage and track SLAs in Jira and JSM. The app’s key features: Control and manage SLAs in Jira and JSM projects in one place Create, copy, edit, and delete calendars in the list …»