AI Service Desk by Aisera
AI Service Desk by Aisera turns Microsoft Teams into the central process hub for automated, conversational employee support.
AiseraPrice not published
ServiceBot
by Freshworks INCMicrosoft 365Price not published
Provides conversational support, ticket deflection, and ticket or approval access in Microsoft Teams through Freshservice.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYHR
UPDATED ON MARKETPLACE
What it does
ServiceBot provides conversational support for employee queries and service requests through Freshservice. Users can chat with the bot, which uses natural language processing to interpret queries and return information. It can present knowledge base articles for L1 tickets and show tickets or approvals in Microsoft Teams. An active Freshservice account and completed Microsoft Teams setup in Freshservice are required.
Key capabilities
from the Microsoft Marketplace listingConversational support
Users can chat with ServiceBot for assistance with queries.
L1 ticket deflection
ServiceBot provides relevant knowledge base articles for L1 tickets.
Ticket access
Users can ask ServiceBot to show tickets within Microsoft Teams.
Approval access
Users can ask ServiceBot to show approvals within Microsoft Teams.
Use cases
- Employees can use Microsoft Teams to request information or assistance from internal support.
- Service desk teams can present knowledge base content for L1 requests.
- HR, legal, admin, or facilities teams can use Freshservice for internal requests.
Who it's for
Service desk, IT, HR, legal, admin, and facilities teams.
How it compares
ServiceBot, AI Service Desk by Aisera, Solarwinds Service Desk, Rezolve.ai, Chime V5, and Moveworks are listed with cloud deployment and unknown pricing. ServiceBot was updated on July 14, 2025; AI Service Desk by Aisera was updated in May 2023, Solarwinds Service Desk in March 2024, and Rezolve.ai in March 2025. Chime V5 and Moveworks are listed with April 2026 update dates.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Price not published | Cloud | |
| AI Service Desk by Aisera | Price not published | Cloud | |
| Solarwinds Service Desk | Price not published | Cloud | |
| Rezolve.ai | Price not published | Cloud | |
| Chime V5 | Price not published | Cloud | |
| Moveworks | Price not published | Cloud |
In the catalog
393 plugins in Microsoft Teams · HR
Price distribution: 7 free, 8 freemium, 87 paid, 291 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«Enhance your internal support with ServiceBot, an AI-powered virtual agent designed to streamline employee queries and service requests through Freshservice. Leveraging advanced natural language processing and machine learning, ServiceBot offers conversational support, understanding user queries to deliver accurate …»