Zoho Desk
Adds Zoho Desk ticket management to Microsoft Teams, letting support executives view, create, and solve tickets within Teams.
Zoho Corporation Private LimitedPrice not published
Freshdesk
by Freshworks INCMicrosoft 365Price not published
Ticket management and support collaboration in Microsoft Teams.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCollaboration
UPDATED ON MARKETPLACE
What it does
The Microsoft Teams integration connects Freshdesk support and internal teams. It provides a shared view of tickets and supports ticket routing to selected Microsoft Teams channels. Tickets can be created, viewed, updated, and annotated from Microsoft Teams. Alerts cover assignments, customer replies, and priority changes.
Key capabilities
from the Microsoft Marketplace listingShared ticket view
Teams can work from a shared view of Freshdesk tickets.
Ticket routing
Tickets can be routed to Microsoft Teams channels based on specified conditions.
Ticket management
Tickets can be created, viewed, and updated from Microsoft Teams.
Ticket alerts
Microsoft Teams can show alerts for ticket assignments, customer replies, and priority changes.
Ticket notes
Support tasks include replying to tickets and adding private or public notes from Microsoft Teams.
Use cases
- Subject matter experts from different teams can collaborate on complex queries through Microsoft Teams.
- Teams outside Freshdesk can participate in support work without changing applications.
Who it's for
Internal teams and support teams.
How it compares
Freshdesk and Zoho Desk both list cloud deployment and an unknown pricing model. Freshdesk was updated on Sep 2024, while Zoho Desk was updated in Apr 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Price not published | Cloud | |
| Zoho Desk | Price not published | Cloud |
In the catalog
950 plugins in Microsoft Teams · Collaboration
Price distribution: 19 free, 11 freemium, 100 paid, 820 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«Trusted by over 50000 businesses, Freshdesk is your one-stop destination that provides everything you need to empower your teams and delight customers effortlessly. Packed with a suite of powerful enterprise-grade features, Freshdesk unifies customer service across channels, improves your team’s productivity, and …»