Microsoft 365ZC
Zoho Desk
Zoho Desk organizes support tickets, enables team collaboration, and provides multichannel customer service for businesses.
Zoho Corporation Pvt Ltd.Paid
Service
by Microsoft CorporationMicrosoft 365Price not published
Adds AI-assisted customer service functions to Dynamics 365 and Microsoft 365 Copilot.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Service brings customer service information from Dynamics 365 Customer Service and Microsoft 365 into Copilot. It supports case handling, customer context, knowledge searches, communications, follow-up guidance, and proactive signals. Supervisors and managers can monitor workforces and queues, use coaching tools, and view operational information. The app also supports document and chart generation and actions on records within chat.
Key capabilities
from the Microsoft Marketplace listingCase management
Manages cases and provides access to related customer context.
Knowledge search
Finds and applies knowledge through natural-language requests.
AI communications
Drafts and sends communications with AI assistance.
Workforce monitoring
Monitors workforces and queues for supervisors and managers.
Quality coaching
Provides tools for quality coaching.
In-chat actions
Generates documents and charts and performs actions on records within chat.
Who it's for
Service representatives, supervisors, relationship managers, and other service professionals.
How it compares
Service has an unknown pricing type and cloud deployment, while Zoho Desk has a paid pricing type and cloud deployment. Service was updated on Jul 2026, while Zoho Desk was updated in Aug 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Price not published | Cloud | |
| Zoho Desk | Price not published | Cloud |
In the catalog
97 plugins in Dynamics 365 · Customer Service
Price distribution: 1 free, 3 freemium, 54 paid, 39 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Dynamics 365
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«Service brings AI-powered customer service intelligence directly into Microsoft 365 Copilot, right where your team already works, in Dynamics and across Microsoft 365 applications. Built for the pace of modern customer service, Service helps service professionals get to the right case and customer context faster.»
Official marketplace listing
Marketplace
Publisher
Microsoft Corporation
Updated on marketplace
Facts verified