Content Aviator for Agentforce | AI-Powered Content Management & Insights.
Finds and summarizes documents, generates context-aware responses, and creates or updates Salesforce records in Agentforce.
OpenText CorporationFreemium
SearchUnify For Agentforce
by Grazitti Interactive™SalesforcePaid
Connects knowledge sources to Agentforce for AI responses, console-based agent assistance, and customer self-service chat.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
SearchUnify connects Agentforce with multiple knowledge bases and support systems. It applies generative AI, federated retrieval-augmented generation, and MCPs to create responses from enterprise content. Agent Assist provides live knowledge recommendations in the Salesforce console, while self-service makes knowledge available in customer-facing chat. Processing takes place outside Salesforce in an AWS single-tenant VPC, with Bedrock and other systems used only when approved by the customer.
Key capabilities
from the Salesforce AppExchange listingUnified knowledge search
Connects Agentforce with multiple knowledge bases and support systems, with continuous knowledge refreshes.
AI-generated responses
Uses generative AI, SearchUnifyFRAG, and MCPs to create contextual responses from enterprise content.
Chat agent assistance
Provides real-time knowledge recommendations within the Salesforce console.
Customer self-service
Makes intelligent knowledge access available through customer-facing chat.
Integration monitoring
Automates monitoring, updates, and quality checks for connected knowledge bases.
AWS data processing
Handles data outside Salesforce through AWS in a single-tenant VPC and can call an LLM through Bedrock when enabled.
Who it's for
It is for Salesforce customers, support agents, and customers using self-service chat.
How it compares
Content Aviator for Agentforce focuses on document discovery and summaries, context-aware responses, and Salesforce record creation or updates, while SearchUnify connects multiple knowledge bases and provides agent assistance and customer self-service chat. Coveo for Agentforce and Coveo MCP Server for Agentforce use enterprise knowledge to ground Agentforce; SearchUnify also describes live recommendations inside the Salesforce console and knowledge access through customer-facing chat.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| Content Aviator for Agentforce | AI-Powered Content Management & Insights. | Freemium | Cloud |
In the catalog
42 plugins in Agentforce · Customer Service
Price distribution: 12 free, 7 freemium, 23 paid
Pricing & deployment
Platform
Salesforce
Product
Agentforce
Deployment
Cloud
Pricing
Paid
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What the vendor says
«SearchUnify for Agentforce is a Unified Cognitive Search Platform that helps Salesforce customers transform support with AI-powered knowledge discovery and delivery. By connecting multiple knowledge bases and support systems, it breaks silos, surfaces contextual answers, and ensures agents and customers always have …»
Official marketplace listing
Marketplace
Publisher
Grazitti Interactive™
Updated on marketplace
Facts verified