Ticket Intelligence
Analyzes Jira incidents against past tickets, identifies people linked to previous resolutions, and offers reviewed fixes for dispatch.
UnobtainableVergePaid
Root Cause
by Aneto SoftwareAtlassianPaid
Analyzes recurring Jira service desk issues by grouping them, categorizing them with AI, and showing volume themes.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYData and analytics
UPDATED ON MARKETPLACE
What it does
It applies AI categorization to issues and displays analytics about themes associated with issue volume.
Key capabilities
from the Atlassian Marketplace listingRelated issue grouping
Organizes connected Jira issues for analysis as recurring patterns.
AI issue categorization
Applies AI to categorize Jira issues.
Volume theme analytics
Shows analytics about themes associated with issue volume.
Who it's for
Intended for service desk leads, support managers, and operations teams monitoring recurring incidents and requests in Jira.
How it compares
Root Cause and Ticket Intelligence are both paid cloud listings. Root Cause was updated in Feb 2026, while Ticket Intelligence was updated in Jun 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| Ticket Intelligence | Paid | Cloud |
In the catalog
1,002 plugins in Jira · Data and analytics
Price distribution: 271 free, 275 freemium, 456 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Paid
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What the vendor says
«When the same service desk problems keep returning, Root Cause helps you group related Jira issues and review them as patterns instead of one-off tickets. It uses AI to categorise issues and produce an analytics view of the themes driving volume, so you can decide whether to fix process, knowledge, or product next …»