AtlassianAS
Root Cause
Analyzes recurring Jira service desk issues by grouping them, categorizing them with AI, and showing volume themes.
Aneto SoftwarePaid
Ticket Intelligence
by UnobtainableVergeAtlassianPaid
Analyzes Jira incidents against past tickets, identifies people linked to previous resolutions, and offers reviewed fixes for dispatch.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYAdministrative tools
UPDATED ON MARKETPLACE
What it does
Ticket Intelligence compares newly opened Jira tickets with resolved incidents from the organization's history. It presents pattern matches, root-cause assessments, and resolution procedures based on those records. Its Knowledge Graph connects technical areas with people associated with earlier resolutions. Datadog, Sentry, and Linear alerts can create enriched Jira tickets, while a proposed fix requires human approval before dispatch to a registered agent.
Key capabilities
from the Atlassian Marketplace listingPast incident matching
Compares a new Jira ticket with similar incidents from the organization's records.
Resolution history analysis
Uses resolved tickets to produce pattern matches, root-cause assessments, and step-by-step procedures.
Expertise mapping
Maps domain expertise from earlier resolutions and surfaces people associated with areas such as authentication, payments, and infrastructure.
Alert ticket creation
Generates enriched Jira tickets from Datadog, Sentry, and Linear alerts.
In the catalog
1,002 plugins in Jira · Administrative tools
Price distribution: 271 free, 275 freemium, 456 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Paid
Similar plugins in Jira · Administrative tools
View all 1,002 →
Queues for Jira & JSM
Organizes Jira and JSM issues from multiple projects into shared queues with access controls and queue management.
DevinitiFreemium
Advanced Export – Scheduled Work Items Reports & History
Scheduled Jira exports create reports with custom fields, change history, and delivery by email, SFTP, download link, or API.
Advanced InsightsFreemium
Microsoft Power BI+ for Jira
Embed shared Microsoft Power BI links in Jira issue tabs and dashboards with notes, images, PDFs, and other apps.
Apps+Freemium
What the vendor says
«the moment an incident hits, instantly know if it has been seen before, who fixed it, and exactly what they did. Ticket Intelligence delivers it. Similar past incidents surface the moment a ticket opens. The Knowledge Graph tells you who to call. One click assembles the strike team. Datadog, Sentry, and Linear alerts …»