Astrea Case Merge
Merge duplicate Salesforce Cases by selected criteria and combine related Email Messages, Comments, Attachments, and Files.
Astrea IT Services Pvt LtdFree
Optimized Case Assignment
by Wissen InfotechSalesforceFree
Assigns Salesforce Platform cases by origin, priority, and shift, with automated notifications and escalations.
PRICINGFree
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Assigns cases according to their origin, priority, and shift. Sends automated notifications and escalates complex or urgent cases.
Key capabilities
from the Salesforce AppExchange listingCase Assignment Criteria
Assigns cases based on origin, priority, and shift.
Automated Notifications
Sends automated notifications for case communication and resolution.
Case Escalations
Escalates cases that are complex or urgent.
In the catalog
642 plugins in Salesforce Platform · Customer Service
Price distribution: 308 free, 63 freemium, 271 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«The system optimizes resource allocation by assigning cases based on origin, priority, and shift for prompt resolution. It ensures efficient communication and resolution through automated notifications and escalations for complex or urgent cases. The system optimizes resource allocation by assigning cases based on …»