8x8 ContactNow for Jira Service Desk
Make and receive ContactNow calls from Jira tickets, search related tickets, and record call activity.
8x8Free
Ping Phone SMB
by PingPilotAtlassianPaid
Adds voice calling, call routing, recording, and ticket links to Jira and Jira Service Management.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYIT support and service
UPDATED ON MARKETPLACE
What it does
Ping Phone adds voice capabilities to Jira and Jira Service Management. It routes and records calls, links them to issues and customer data, and supports IVRs, voicemails, and routing rules. Agents can view ticket and call history, while managers can monitor queue performance and agent activity.
Key capabilities
from the Atlassian Marketplace listingCall routing
Routing rules direct calls to the appropriate team.
Call recording
The add-in supports recording calls.
IVR and voicemail
The phone service includes interactive voice response and voicemail.
Ticket history
Agents can view related tickets and call history when a call arrives.
Atlassian automation
Existing Atlassian Automations can assign issues, route calls, and monitor agents.
Identity and residency
The vendor states that Ping Phone supports data residency, SSO, and social sign-in.
Who it's for
Ping Phone is intended for support and service teams, agents, and managers.
How it compares
Ping Phone SMB is paid and cloud-deployed, with an update date of Sep 2025. Azure Sync for Jira Assets is also paid and cloud-deployed, but has an update date of Sep 2026. Sniffer for Jira Service Management is free and cloud-deployed.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| Azure Sync for Jira Assets | Not in catalog | ||
| Sniffer for Jira Service Management | Free | Cloud | |
In the catalog
495 plugins in Jira · IT support and service
Price distribution: 157 free, 126 freemium, 212 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Paid
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What the vendor says
«PingPhone – Simple | Smart | Secure Ping Phone brings native voice capabilities into Jira and Jira Service Management, enabling teams to handle calls directly within Atlassian. Designed for support and service operations, PingPhone routes, records, and links calls to issues and customer data—eliminating the need to …»