AtlassianBD
PDF Automation for Jira and JSM
Generate PDFs in Jira through API calls, Jira automations, or external tools.
BDQPaid
Ping Phone Enterprise
by PingPilotAtlassianPaid
Adds voice calling, routing, recording, and call links to tickets in Jira.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYIT support and service
UPDATED ON MARKETPLACE
What it does
PingPhone adds voice calling to Jira and Jira Service Management. It routes and records calls, links them to issues and customer data, and displays ticket and call history when calls arrive. IVRs, voicemails, routing rules, and Atlassian Automations support call assignment and routing. Managers can view queue performance and agent activity.
Key capabilities
from the Atlassian Marketplace listingCall routing
Routing rules and IVRs direct calls to teams.
Call recording
The add-in supports recording calls.
Ticket linking
Calls are linked to Jira issues and customer data.
Call history
Agents can view customer ticket and call history when calls arrive.
Atlassian automation
Atlassian Automations can assign issues, route calls, and monitor agents.
Voicemail support
The add-in supports voicemail.
Use cases
- A help desk can handle customer calls within Jira or Jira Service Management.
- A service environment can use IVRs, voicemail, and routing rules for incoming calls.
Who it's for
The add-in is for support and service operations teams, agents, and managers.
How it compares
Ping Phone Enterprise, PDF Automation for Jira and JSM, AI Custom Fields, and Approval Path for Jira are paid cloud listings. Ping Phone Enterprise was updated in Sep 2025, compared with Nov 2025 for PDF Automation for Jira and JSM, Jun 2026 for AI Custom Fields, and Sep 2026 for Approval Path for Jira.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| PDF Automation for Jira and JSM | Paid | Cloud | |
| AI Custom Fields | Paid | Cloud | |
| Approval Path for Jira | Paid | Cloud |
In the catalog
505 plugins in Jira · IT support and service
Price distribution: 127 free, 198 freemium, 180 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Paid
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What the vendor says
«PingPhone – Simple | Smart | Secure PingPhone brings native voice capabilities into Jira and Jira Service Management, enabling teams to handle calls directly within Atlassian. Designed for support and service operations, PingPhone routes, records, and links calls to issues and customer data—eliminating the need to …»