SLA Time Management
Manage SLAs, calendars, conditions, and status views across Jira and JSM projects.
DevinitiFreemium
Lineup – Service Management Queues for Jira, JSM
by MindproAtlassianFreemium
Create shared, filterable service queues across Jira and Jira Service Management projects.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYIT support and service
UPDATED ON MARKETPLACE
What it does
Lineup creates unified queues for issues from multiple Jira and Jira Service Management projects. Queue access and actions can be restricted to specified users and groups. Queues support filtering, sorting, grouping, visualization, shareable tabs, and multi-level folder organization. The app runs on Atlassian cloud infrastructure using Atlassian Forge.
Key capabilities
from the Atlassian Marketplace listingCross-project queues
Create unified queues containing issues from multiple Jira and Jira Service Management projects.
Queue permissions
Control which users and groups can view, create, edit, manage, or delete specific queues.
Queue filters
Filter, group, sort, and visualize queue issues using shareable filter tabs.
Folder organization
Organize queues with a multi-level folder structure.
Priority queue pinning
Pin top-priority queues.
Who it's for
For service desk agents, Jira users, and Jira user groups managing queues across multiple projects.
How it compares
Lineup is freemium, cloud-only, updated Jul 2026. SLA Time Management is also freemium and cloud-only, updated Sep 2026. Queues for Jira & JSM is freemium, supports cloud, server, and data-center deployment, updated Sep 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Freemium | Cloud | |
| SLA Time Management | Freemium | Cloud | |
| Queues for Jira & JSM | Freemium | Cloud · Data Center · Server |
In the catalog
495 plugins in Jira · IT support and service
Price distribution: 157 free, 126 freemium, 212 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«Website | Help Center | Get Support | For Partners If your service desk spans multiple Jira or JSM projects, you know the pain: agents switching between queues, priority tickets getting lost. Lineup fixes that. Create cross-project queues, control visibility, and give every agent a structured, filterable view. …»