NEWT Connector for Salesforce
Connects Salesforce Platform with a NEWT Managed PBX for call search, click-to-call, call controls, and task notes.
Fibernetics Corp - beyond telecomPaid
OneCloud for Salesforce
by OneCloud CorporationSalesforcePaid
Integrates OneCloud phone functions into Salesforce, including calling, screen pops, call logging, and Salesforce Flow triggers.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Brings OneCloud's phone functions into Salesforce so users can make and manage calls without leaving the platform. It supports making, receiving, transferring, holding, and parking calls, along with call queue status management for call center agents. Users can click phone numbers in Salesforce, display screen pops for matched numbers, and log calls with relationships to contacts and related objects. Calls answered on other OneCloud devices can also be logged in the background, and the softphone can start configured Salesforce Flows with the other party's phone number.
Key capabilities
from the Salesforce AppExchange listingIn-Salesforce calling
Users can make, receive, transfer, hold, and park calls from Salesforce.
Click-to-call
Users can call any phone number field in Salesforce.
Screen pops
Customizable screen pops can appear when phone numbers are matched.
Call logging
Calls can be logged with relationship tagging for contacts and related objects, including calls answered on other OneCloud devices.
Salesforce Flow triggers
The softphone can start pre-configured Salesforce Flows and pass the other party's phone number to them.
Call queue status
Call center agents can manage their call queue statuses.
Who it's for
The add-in is for Salesforce users and call center agents.
How it compares
OneCloud for Salesforce includes call queue status management, background logging for calls answered on other OneCloud devices, and the ability to trigger Salesforce Flows with the other party's phone number. NEWT Connector for Salesforce describes incoming-call record search and call pop based on Call ID, while Mitel MiVoice Integration for Salesforce R2 describes calling from search results, favorites, and call history. Telavox | Flow describes creating a contact, lead, or account for a previously unknown caller and provides softphone functions such as transfer and mute.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| NEWT Connector for Salesforce | Paid | Cloud | |
| Mitel® MiVoice Integration for Salesforce R2 | Free | Cloud | |
| Telavox | Flow | Paid | Cloud |
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
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What the vendor says
«OneCloud for Salesforce brings OneCloud UCaaS platform in to your Salesforce environment. This allows users to never have to leave Salesforce to use their business phone solution. Features: - Access OneCloud calling features directly from Salesforce - Click-to-Call from any phone number field in Salesforce - Screen …»
Official marketplace listing
Marketplace
Publisher
OneCloud Corporation
Updated on marketplace
Facts verified