Numintec for Salesforce | CTI, PBX, Contact Center, IVR, ACD
Bring Numintec calling services into Salesforce with click-to-call, call handling, customer context, and availability management.
Numintec ComunicacionesPaid
Telavox | Flow
by Telavox ABSalesforcePaid
Handle calls, caller records, queues, and call history within Salesforce.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Telavox | Flow provides incoming and outgoing calling, including click-to-dial, from Salesforce. Its softphone includes transfer, mute, and hold controls, and call activities can be recorded during calls. Caller popups show related information, with links to contacts and related records. The add-in also supports availability and queue membership, live queue monitoring, queue call history, colleague presence, call records, recordings, and voicemails.
Key capabilities
from the Salesforce AppExchange listingSalesforce calling
Users can make and receive calls, including click-to-dial calls, from within Salesforce.
Softphone controls
The softphone provides transfer, mute, and hold functions.
Caller record creation
A contact, lead, or account can be created for an unidentified caller using incoming caller information.
Call activity logging
Call activities can be added while a call is in progress.
Caller information display
Incoming and outgoing calls can display related information in a contact popup.
Queue controls
Users can manage availability and queue membership, see current queue activity, and access live queue figures and queue call history.
Call record access
Users can access past calls, play call recordings, and listen to voicemails.
Colleague presence
The add-in displays colleagues' line presence and profile status.
Use cases
- An agent can create a Salesforce contact, lead, or account when caller information does not match an existing record.
- Agents can open related contact information from an incoming or outgoing call while handling the interaction.
- A user can check queue activity and availability while working with calls.
Who it's for
The vendor names agents and colleagues as users of the calling and presence features.
How it compares
Telavox | Flow includes availability and queue membership controls, live queue figures, current queue monitoring, and queue call history. ZIWO CTI describes keeping call and conversation records in a client record and playing recordings, while Mitel MiVoice Integration describes selecting names, numbers, favorites, and call-history entries to place calls. OneCloud for Salesforce describes access to business phone functions from Salesforce, while Telavox | Flow also lists queue features, recordings, and voicemails.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| ZIWO CTI | Telephony Integration | Free | Cloud | |
| OneCloud for Salesforce | Paid | Cloud |
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Receive or make calls (including click to dial) inside Salesforce without needing to install a separate app. * Create a contact, lead or account for a previously unknown caller based on incoming caller information with ease * Complete softphone capabilities such as call transfer, mute, put on hold and more inside …»