Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics
Connects Talkdesk contact center functions with Salesforce for CTI, routing, outbound campaigns, data sync, and reporting.
TalkdeskPaid
CXone Smart Agent
by Skybox CommunicationsSalesforcePaid
Manage voice, chat, email, and digital contact-center interactions inside Salesforce.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
CXone Smart Agent connects RingCentral, Verizon VCC, and NICE inContact contact centers with Salesforce. It gives agents one interface for phone, chat, email, voicemail, and work items, with access to recordings, transcripts, notes, and dispositions. The add-in can store interaction data in Salesforce, including recording links and Copilot AI-generated summaries. It also supports configurable screen pops, call logging, system actions, events, and Lightning component communication.
Key capabilities
from the Salesforce AppExchange listingOmnichannel contact control
Manage phone, chat, email, voicemail, and work items from a shared Salesforce interface.
Copilot autosummaries
Store CXone interaction data in Salesforce with call recording links and Copilot AI-generated summaries.
Screen-pop management
Display selected information on Salesforce objects, create script-based URLs, and navigate automatically.
Integrated softphone
Provide an integrated softphone with voice, click-to-call, and audio notifications.
Automated call logging
Customize automated call logging for contact-center interactions.
Customizable events
Configure events for dispositions, call ends, and status changes.
Agent reporting
Provide reporting for contact-center agents.
Salesforce event support
Support Lightning events for communication with Lightning components.
Use cases
- Contact-center agents can handle several customer contacts at the same time from Salesforce.
How it compares
CXone Smart Agent supports multiple contact types, including voice, chat, email, voicemail, and work items, while Convoso for Salesforce focuses on inbound and outbound calling through a predictive dialer. WorkDial places its dialer, WhatsApp Business calling, call transcripts, and summaries inside Salesforce as native records. GirikCTI also describes Salesforce-native voice and AI, while Vonage ContactPad lists automated call logging and call notes.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| Vonage Business Communications (VBC) ContactPad | Free | Cloud |
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
Similar plugins in Salesforce Platform · Customer Service
View all 340 →
Vonage Business Communications (VBC) ContactPad
Logs Salesforce calls and notes, with an embedded Vonage dial pad for click-to-dial and contact screen pops.
VonageFree
NUACOM CTI: VoIP, Click-to-Dial, Call Recording, Telephony, Dialer, Call Center
Manage Salesforce calls with click-to-dial, recordings, IVR, call routing, softphone, wallboards, and call activity updates.
NUACOMPaid
OneCloud for Salesforce
Integrates OneCloud phone functions into Salesforce, including calling, screen pops, call logging, and Salesforce Flow triggers.
OneCloud CorporationPaid
What the vendor says
«Voice • Legacy Chat/Email/Work Item • Modern DFO/Digital Channels • Copilot Autosummary • Omnichannel - Multiple contacts at the same time. • Personal Connection Dialer • Click-to-Call • Screen Pops • Customizable Automated Call Logging • Audio Notifications • Integrated Softphone • Hide Unavailable Codes • …»
Official marketplace listing
Marketplace
Publisher
Skybox Communications
Updated on marketplace
Facts verified