AtlassianBC
BeyondTrust Remote Support integration for Jira
Connects Jira service tickets with BeyondTrust Remote Support for session handling, notes, issue creation, and workflow transitions.
BeyondTrust Corp.Paid
LogMeIn Resolve
by GoTo TechnologiesAtlassianFree
Create remote support sessions from Jira tickets and sync session information back to Jira.
PRICINGFree
DEPLOYMENTCloud
CATEGORYIT support and service
UPDATED ON MARKETPLACE
What it does
LogMeIn Resolve connects with Jira Service Desk for remote support of PCs, Macs, and mobile devices. Support sessions can be created from a Jira ticket, with a support key generated there. The Resolve console opens from Jira, while chat logs and session information are added to the ticket after the session closes. Session details and user information can also sync to a data analytics platform.
Key capabilities
from the Atlassian Marketplace listingJira session creation
Creates Resolve sessions and generates a support key from a Jira ticket.
Resolve console access
Opens the Resolve console from Jira.
Chat log synchronization
Adds Resolve chat logs to the Jira ticket after a session closes.
Session data synchronization
Adds session information to the Jira ticket after a session closes.
Analytics data sync
Synchronizes session details and user information with a data analytics platform.
Language synchronization
Synchronizes Resolve language settings with Jira language settings.
Use cases
- IT teams can provide remote support for PCs, Macs, and mobile devices from Jira tickets.
- Support records can include chat logs and session information after a remote session ends.
Who it's for
IT teams.
How it compares
LogMeIn Resolve is free and cloud-deployed, while BeyondTrust Remote Support integration for Jira is paid and cloud-deployed.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Free | Cloud | |
| BeyondTrust Remote Support integration for Jira | Paid | Cloud |
In the catalog
495 plugins in Jira · IT support and service
Price distribution: 157 free, 126 freemium, 212 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Free
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What the vendor says
«With over 1 Billion remote sessions, Resolve has been helping IT teams provide fast, powerful remote support for nearly 20 years. Resolve’s integration with Jira Service Desk lets users combine the benefits of Jira Service Desk with Resolve to provide faster resolutions, streamline workflows, and centralize data …»