AtlassianBC
BeyondTrust Remote Support integration for Jira
Connects Jira service tickets with BeyondTrust Remote Support for session handling, notes, issue creation, and workflow transitions.
BeyondTrust Corp.Paid
LogMeIn Rescue
by GoTo TechnologiesAtlassianFree
Create remote support sessions from Jira tickets and sync session details and chat logs back to Jira.
PRICINGFree
DEPLOYMENTCloud
CATEGORYIT support and service
UPDATED ON MARKETPLACE
What it does
LogMeIn Rescue provides remote IT support and communication for PCs, Macs, and mobile devices through Jira. It can create Rescue sessions and generate PINs from Jira tickets, then open the Rescue console from Jira. After a session closes, chat logs and session details are added to the Jira ticket, whether closure occurs in Jira or Rescue. The tool also provides user authentication and authorization, language localization, event tracking, and report logging.
Key capabilities
from the Atlassian Marketplace listingRemote device support
The tool provides remote support for PCs, Macs, and mobile devices.
Jira session creation
Rescue sessions and PINs can be created from a Jira ticket.
Rescue console access
The Rescue console can be opened from Jira.
Chat log synchronization
Chat logs are synchronized with the Jira ticket after a session closes.
Session detail logging
Session details are added to the Jira ticket when a session closes in Jira or Rescue.
Language synchronization
Rescue language settings synchronize with Jira language settings.
User access controls
The tool provides authentication and authorization for users.
Event and report tracking
The tool tracks events and logs chat and report information.
How it compares
LogMeIn Rescue is free, cloud-deployed, updated May 2026. BeyondTrust Remote Support integration for Jira is paid, cloud-deployed, updated Apr 2026. Sniffer for Jira Service Management is free and cloud-deployed, updated May 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Free | Cloud | |
| BeyondTrust Remote Support integration for Jira | Paid | Cloud | |
| Sniffer for Jira Service Management | Free | Cloud |
In the catalog
495 plugins in Jira · IT support and service
Price distribution: 157 free, 126 freemium, 212 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Free
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What the vendor says
«Remote IT support and communication software Provides Authentication and Authorization to users Localization for multiple languages support Tracking of events Report logging of chat and report Remote IT support and communication software Provides Authentication and Authorization to users Localization for multiple …»