Splashtop On-Demand Support
Access and control end-user computers from Jira issues through Splashtop On-Demand Support.
SplashtopFree
RemotePC HelpDesk
by RemotePC HelpDeskAtlassianFree
Provides remote support and control for customer computers from Jira issues.
PRICINGFree
DEPLOYMENTCloud
CATEGORYIT support and service
UPDATED ON MARKETPLACE
What it does
RemotePC HelpDesk lets technicians start remote support sessions with customer computers from Jira. Sessions can connect to PCs or Macs through a web browser and include file transfer, chat, whiteboard, and recording features. The workflow supports creating and sharing a download link, connecting to the computer, and adding session logs after the case closes.
Key capabilities
from the Atlassian Marketplace listingRemote computer access
Technicians can access customer PCs or Macs from a web browser.
Remote session control
The app supports remote access, remote support, and remote control from Jira issues.
File transfer
Support sessions include file transfer between the technician and the customer computer.
Chat and whiteboard
Sessions provide video chat, text chat, and a whiteboard.
Session recording
Remote support sessions can be recorded.
Session logging
Session logs can be inserted after a support case is closed.
Encrypted sessions
The vendor states that remote sessions use TLS v1.2 and AES-256 encryption.
Use cases
- A technician creates and shares a download link before connecting to a customer's computer.
- A closed support case receives the related session logs.
Who it's for
The add-in is for technicians supporting customers and end users.
In the catalog
495 plugins in Jira · IT support and service
Price distribution: 157 free, 126 freemium, 212 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Free
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What the vendor says
«JIRA Issue and Project Tracker has now been integrated with RemotePC™ HelpDesk! You can easily start a remote support session to your customer’s computer from within the JIRA platform in just a few simple clicks. Key Features: On-demand remote support for your customers, unlimited remote sessions.Access their PC or …»