Support
Contact Microsoft Support lets IT Admins and Teachers troubleshoot issues and escalate service requests inside Microsoft Teams.
Microsoft CorporationPrice not published
Live Chat
by Social IntentsMicrosoft 365Price not published
Handles website visitor conversations in Microsoft Teams for support and pre-sales inquiries.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCollaboration
UPDATED ON MARKETPLACE
What it does
Live Chat places a configurable chat widget on a website and delivers visitor messages to Microsoft Teams. Teams users can adjust chat and bot settings, reply to visitors, transfer conversations, use saved replies, and exchange files or images. The service can bring WhatsApp, SMS, and Facebook Messenger conversations into Teams, with optional AI responses from ChatGPT, Gemini, or Claude.
Key capabilities
from the Microsoft Marketplace listingWebsite visitor chat
Adds a configurable website widget that forwards visitor conversations to Microsoft Teams.
Channel connections
Brings WhatsApp, SMS, and Facebook Messenger messages into Teams.
Optional AI bots
Offers chatbot operation with selected models from ChatGPT, Google Gemini, or Anthropic Claude.
Conversation routing
Directs chats according to department, team, or language and can assign widgets to Teams channels.
Visitor information
Shows details such as the visitor's name, email address, and current website page.
Agent collaboration
Includes saved replies, transfers between team members, and file or image exchange.
Targeted popups
Supports timed chat prompts and targeting based on website pages.
Use cases
- A support or sales team can answer questions submitted through a company website from inside Teams.
- Separate website widgets can represent different brands, departments, or sites.
- An AI bot can respond during offline periods or after an unanswered live chat.
How it compares
Live Chat and Support both have cloud deployment and an unknown pricing model. Live Chat has an update date of Jun 2026, while Support shows Jul 2024.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Price not published | Cloud | |
| Support | Price not published | Cloud |
In the catalog
1,013 plugins in Microsoft 365 · Collaboration
Price distribution: 19 free, 11 freemium, 100 paid, 883 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft 365
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«Live Chat lets you talk with your website visitors right from Microsoft Teams. Now you can offer great customer service and sell more without the need for another messaging tool. Setup takes less than 1 minute and you can manage your live chat and chatbot settings in Teams, Outlook, or Microsoft 365. Just add our …»