JSM Queue Radar
Add attention indicators, reply detection, queue fields, and health monitoring to Jira Service Management.
Keystone AppsFreemium
Junban Desk Free
by Collaboration ServicesAtlassianFree
Replaces Jira Service Management queues with an agent workspace for ticket triage, replies, and resolution.
PRICINGFree
DEPLOYMENTCloud
CATEGORYIT support and service
UPDATED ON MARKETPLACE
What it does
Junban Desk changes the standard Jira Service Management queue layout into a workspace with a ticket list and a ticket information panel. The list shows items requiring agent action. Ticket triage, replies, and resolution take place within the queue.
Key capabilities
from the Atlassian Marketplace listingAgent workspace
Provides a dedicated workspace for Jira Service Management queue activity.
Action ticket list
Shows tickets that require action in a left-side table.
Ticket detail panel
Displays selected ticket information in a panel beside the list.
In-queue ticket handling
Supports triage, replies, and resolution without navigating away from the queue.
Who it's for
Jira Service Management agents.
How it compares
Junban Desk Free is free and cloud-only, while JSM Queue Radar is freemium and cloud-only. Chat for Jira Service Management is paid and supports data-center, cloud, and server deployment. Junban Desk Free was updated in Jul 2026, compared with Jun 2026 for Zendesk Agent+ for Jira and Aug 2026 for Zendesk Connector for Jira.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Free | Cloud | |
| Junban Desk | Freemium | Cloud | |
| JSM Queue Radar | Freemium | Cloud | |
| Chat for Jira Service Management | Paid | Cloud · Data Center · Server | |
| Zendesk Agent+ for Jira | Free | Cloud | |
| Zendesk Connector for Jira | Freemium | Cloud |
In the catalog
495 plugins in Jira · IT support and service
Price distribution: 157 free, 126 freemium, 212 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Free
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What the vendor says
«Junban Desk replaces the default Jira Service Management (JSM / Customer Service Management) queue views with a single, focused agent workspace: a “needs action” ticket table on the left and an inline ticket detail pane on the right. Agents triage, reply, and resolve without ever leaving the queue — a Zendesk-style …»
Official marketplace listing
Marketplace
Publisher
Collaboration Services
Updated on marketplace
Facts verified