SignalOps
Monitor Jira service-level agreements, queues, backlog health, and team performance from a service desk dashboard.
Mohlin VenturesPaid
JSM Queue Radar
by Keystone AppsAtlassianFreemium
Add attention indicators, reply detection, queue fields, and health monitoring to Jira Service Management.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYIT support and service
UPDATED ON MARKETPLACE
What it does
Adds indicators to native Jira Service Management queues for requests needing attention or already read or up to date. Detects customer replies and updates request state after a public agent reply. Provides managed fields for state, triage status, indicators, SLA status, and urgency bands. The Radar workspace monitors waiting-on-us work, stale requests, SLA-style risk, urgency, breached unassigned requests, workload pressure, and queue trends.
Key capabilities
from the Atlassian Marketplace listingRadar indicators
Adds visual indicators to native Jira Service Management queues for requests needing attention or already up to date.
Reply detection
Identifies customer replies and updates request state after an agent posts a public reply.
Managed queue fields
Provides Radar-managed fields for state, triage status, indicator, SLA status, and urgency band.
Queue health monitoring
Monitors waiting-on-us work, stale requests, SLA-style risk, urgency, breached unassigned requests, workload pressure, and queue trends.
Diagnostics and repair
Includes diagnostics, visible queue synchronization, and backfill tools for older requests and newly configured queues.
Who it's for
For agents and teams monitoring Jira Service Management queues.
How it compares
JSM Queue Radar is freemium and cloud-deployed, with an update date of Jun 2026. SignalOps and AutoChase: SLA, Escalation & Capacity Planning for Jira are paid and cloud-deployed, with update dates of Sep 2026; Quartz - SLA Tracking, Forecasting & Compliance and Support Intelligence for Jira Service Management are freemium and cloud-deployed, with update dates of Aug 2026 and May 2026. Junban Desk Free is free and cloud-deployed, with an update date of Jul 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Freemium | Cloud | |
| SignalOps | Paid | Cloud | |
| AutoChase: SLA, Escalation & Capacity Planning for Jira | Freemium | Cloud | |
| Quartz - SLA Tracking, Forecasting & Compliance | Freemium | Cloud | |
| Support Intelligence for Jira Service Management | Not in catalog | ||
| Junban Desk Free | Free | Cloud | |
In the catalog
495 plugins in Jira · IT support and service
Price distribution: 157 free, 126 freemium, 212 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«means a request needs attention, while ✓ means it is read or up to date. Customer and agent reply detection Radar helps identify customer replies so agents can focus on requests needing a response. When an agent replies publicly, Radar updates the request state so the queue no longer shows it as needing customer-reply …»