Queues for Jira & JSM
Organizes Jira and JSM issues from multiple projects into shared queues with access controls and queue management.
DevinitiFreemium
Junban Desk
by Collaboration ServicesAtlassianFreemium
Manage Jira Service Management tickets from a filtered queue with inline replies, assignments, and optional transitions.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYAdministrative tools
UPDATED ON MARKETPLACE
What it does
Junban Desk provides a JSM queue for open tickets that are not waiting on the customer, ordered from oldest to newest. Filters include All, Unassigned, and Assigned to me, with live counts and filter selections remembered across reloads. Ticket details open in an inline pane for customer-visible replies, internal notes, assignments, and optional status transitions on submission. Project settings provide a custom queue JQL and security-level selector when enabled.
Key capabilities
from the Atlassian Marketplace listingTicket queue
The queue lists open JSM tickets that are not waiting on the customer, with the oldest tickets first.
Queue filters
Filters include All, Unassigned, and Assigned to me, with live counts.
Inline ticket details
Ticket details include a collapsible description and the full comment thread, with internal notes marked.
Reply and transition
Responses can be customer-visible or internal, with an optional status transition on submission.
Ticket assignment
Tickets can be assigned to the current user, another user, or left unassigned.
Queue configuration
Project settings provide custom queue JQL and a security-level selector when enabled.
Automatic refresh
The queue refreshes in the background every 30 seconds and pauses when the tab is hidden.
In the catalog
1,002 plugins in Jira · Administrative tools
Price distribution: 271 free, 275 freemium, 456 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«open tickets not waiting on customer, oldest-first • Filters (All / Unassigned / Assigned to me) with live counts, remembered across reloads • Denser one-row toolbar; Summary column fills width + truncates • Background auto-refresh every 30s, paused when tab hidden Ticket detail • Inline pane: collapsible description …»
Official marketplace listing
Marketplace
Publisher
Collaboration Services
Updated on marketplace
Facts verified