AgentBot
Automates customer service and sales conversations in Salesforce Platform through text and voice channels.
AivoPaid
Intelligent Communication Manager
by Maaz TechnologiesSalesforceFreemium
Manage customer conversations in Salesforce Platform across chat channels with bots, agent handoff, routing, and reporting.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Intelligent Communication Manager brings customer conversations from WhatsApp, Facebook, web chat, Twitter, mobile apps, email, and SMS into one setup. Chatbots interpret requests and can pass them to live agents. The product identifies customers when chats arrive and connects earlier CRM chat events for reporting. It supports conversations in more than 40 languages and includes dashboards for channel activity, sentiment, agent replies, bot usage, and queues.
Key capabilities
from the Salesforce AppExchange listingMultiple chat channels
Supports customer communication through WhatsApp, Facebook, email, Twitter, SMS, web, and mobile channels.
Natural-language chatbots
Uses chatbots that interpret conversation context during customer interactions.
Agent handoff
Transfers customer requests from the chatbot to a live agent.
Chat routing
Recognizes customer identity when a chat arrives and links earlier chat events in the CRM for reporting.
Reporting dashboards
Provides dashboards covering channel activity, customer sentiment, agent replies, bot conversation rates, and queue information.
Multilingual chat
Understands and conducts conversations in more than 40 languages.
Use cases
- A customer conversation can start with a chatbot and continue with a live agent when required.
How it compares
AgentBot focuses on creating conversational journeys for customer service and sales, while Intelligent Communication Manager combines multiple chat channels, CRM event correlation, live-agent handoff, and reporting dashboards. Voicespin brings voice, chat, bots, and messaging into one agent panel; Intelligent Communication Manager lists multilingual chat, customer identification, chat routing, and queue reporting. Expertflow Cloud Contact Center includes phone and browser communication with voice, video, and screen sharing in addition to chat, while Intelligent Communication Manager describes chatbot conversations, live-agent transfer, and chat-channel support.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Freemium | Cloud | |
| AgentBot | Paid | Cloud | |
| Voicespin: AI Super Agent |AI VoiceBot|AI ChatBot|Speech Analytics | Paid | Cloud | |
| Expertflow Cloud Contact Center | Paid | Cloud |
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«The art of customer service has evolved and is keep on changing with ever-growing communication channels. Nowadays customer Experience speaks volumes of the ability of brands to add value to the customer journey. Steady and optimal customer experience is what is needed to address demands of today’s customer. ICM …»