CORA – AI Chatbot for JSM
Answers support questions, opens requests, and builds knowledge articles within Jira.
CORAPaid
Gaspar Virtual Agent
by Gaspar AIAtlassianPaid
Automates repetitive IT and HR requests through Jira Service Management, Slack, and Microsoft Teams.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYIT support and service
UPDATED ON MARKETPLACE
What it does
Provides a GPT-powered chatbot for repetitive IT and HR employee requests on Slack, Microsoft Teams, and the Jira Service Management support portal. It can answer employee questions, handle request approvals, automate repetitive workflows, and create tickets for issues it cannot resolve. Gaspar AI also provides proactive insights for identifying automation opportunities and information gaps.
Key capabilities
from the Atlassian Marketplace listingIssue auto-resolution
Resolves repetitive IT and HR requests without creating a ticket when the request can be handled automatically.
Request approvals
Lets employees approve or decline requests on Slack, Microsoft Teams, and the Jira Service Management support portal.
Employee question answering
Answers employee questions on the Jira Service Management support portal.
Ticket creation
Lets employees create a ticket when Gaspar cannot resolve an issue, with assignment to the company's IT department.
Workflow automation
Provides workflow automation for building and automating repetitive processes.
Automation opportunity analysis
Provides proactive insights for identifying automation opportunities and information gaps.
Use cases
- Employees can submit unresolved issues as tickets for assignment to the IT department.
- Employees can use Slack, Microsoft Teams, or the Jira Service Management support portal to approve or decline requests.
Who it's for
IT Service Desk agents, IT departments, and employees.
How it compares
Gaspar Virtual Agent is a paid cloud listing updated in May 2024. CORA – AI Chatbot for JSM is also paid and cloud-based, updated in Oct 2025. HelpDesk+ AI-Powered Slack Support is paid and available in data-center and cloud deployments, updated in May 2026. TymBot for Jira is free and cloud-based, updated in Nov 2024.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| CORA – AI Chatbot for JSM | Paid | Cloud | |
| HelpDesk+ AI-Powered Slack Support | Paid | Cloud · Data Center | |
| TymBot for Jira | Free | Cloud |
In the catalog
495 plugins in Jira · IT support and service
Price distribution: 157 free, 126 freemium, 212 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Our platform integrates on top of your existing systems without ever having to switch platforms. In order to get started with Gaspar's Virtual Agent you need first to create an account at Gaspar so that we can access and configure your company's software tools that you would like Gaspar to auto-resolve issues on …»