CORA – AI Chatbot for JSM
Answers support questions, opens requests, and builds knowledge articles within Jira.
CORAPaid
Xence
by Gaspar AIAtlassianPaid
Answer employee questions in Jira Service Management using information from Confluence.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYIT support and service
UPDATED ON MARKETPLACE
What it does
Xence provides a chatbot in the Jira Service Management support portal. It extracts information from a company's Confluence knowledge base and uses it to generate responses to employee questions. Installing Xence Helper enables Confluence suggestions.
Key capabilities
from the Atlassian Marketplace listingAI question answering
Responds to employee questions through the Jira Service Management support portal.
Confluence knowledge access
Extracts information from a company's Confluence knowledge base.
Portal response generation
Generates responses within the Jira Service Management support portal.
Confluence suggestions
Who it's for
For employees using a Jira Service Management support portal.
How it compares
Xence is paid and cloud-deployed, as is CORA – AI Chatbot for JSM; TymBot for Jira is free, and Elements Catalyst - service catalog optimization for JSM is freemium. Xence was updated in Dec 2023, compared with Oct 2025 for CORA – AI Chatbot for JSM, Nov 2024 for TymBot for Jira, May 2026 for Elements Catalyst - service catalog optimization for JSM, and Sep 2026 for Assets and Inventory Plugin for Jira. Assets and Inventory Plugin for Jira also supports server and data-center deployment, while Xence is listed for cloud deployment only.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| CORA – AI Chatbot for JSM | Paid | Cloud | |
| TymBot for Jira | Free | Cloud | |
| Elements Catalyst - service catalog optimization for JSM | Freemium | Cloud | |
| Assets and Inventory Plugin for Jira | Paid | Cloud · Data Center · Server |
In the catalog
495 plugins in Jira · IT support and service
Price distribution: 157 free, 126 freemium, 212 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Instantly answer 50% of employee questions on Jira SM with AI without human intervention! Elevate your employee support experience on Jira SM support portal like never before with our cutting-edge AI Chatbot. Introducing the first and only bot built natively for JSM that seamlessly extracts accurate information from …»