Gaspar Virtual Agent
Automates repetitive IT and HR requests through Jira Service Management, Slack, and Microsoft Teams.
Gaspar AIPaid
SparrowDesk
by SparrowdeskAtlassianFree
Create and link Jira tickets from SparrowDesk support tickets, including project, issue type, summaries, and attachments.
PRICINGFree
DEPLOYMENTCloud
CATEGORYIT support and service
UPDATED ON MARKETPLACE
What it does
SparrowDesk lets support teams create a Jira ticket from a support ticket or link an existing Jira ticket. The workflow includes selecting a project and issue type, then adding a summary and attachments. Created Jira tickets appear in the selected Jira project with their details.
Key capabilities
from the Atlassian Marketplace listingCreate Jira tickets
A Jira ticket can be created directly from a SparrowDesk support ticket.
Link existing tickets
An existing Jira ticket can be linked to a SparrowDesk support ticket.
Select Jira details
The workflow allows selection of a Jira project and issue type and supports adding a summary and attachments.
Ticket reporting
SparrowDesk provides reporting and analytics for support activity.
Email and chat support
SparrowDesk handles email and chat support in one place.
Use cases
- A support agent can turn a customer support ticket into a Jira issue while retaining the selected project, issue type, summary, and attachments.
- A support team can connect an existing Jira issue to a related SparrowDesk support ticket.
Who it's for
Support teams.
How it compares
SparrowDesk is free and available on cloud, while Gaspar Virtual Agent, Chat for Jira Service Management, HelpDesk+ AI-Powered Slack Support, WhatsApp Virtual Agent for Jira, and WhatsApp Connector for Jira (Twilio) are paid. Chat for Jira Service Management also lists data-center and server deployment, and HelpDesk+ AI-Powered Slack Support also lists data-center deployment.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Free | Cloud | |
| Gaspar Virtual Agent | Paid | Cloud | |
| Chat for Jira Service Management | Paid | Cloud · Data Center · Server | |
| HelpDesk+ AI-Powered Slack Support | Paid | Cloud · Data Center | |
| WhatsApp Virtual Agent for Jira | Paid | Cloud | |
| WhatsApp Connector for Jira (Twilio) | Paid | Cloud |
In the catalog
495 plugins in Jira · IT support and service
Price distribution: 157 free, 126 freemium, 212 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Free
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What the vendor says
«SparrowDesk is trusted by support teams across industries to manage customer conversations, automate repetitive tickets, and resolve issues faster with AI. What teams love about SparrowDesk: Zoona AI that auto resolves 60% of the tickets Omnichannel support — email and chat in one place Built-in knowledge base for …»