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USU GmbHFreemium
Embedded Interaction Visualizer
by GliaSalesforceFree
View active web sessions and launch dual-cursor co-browsing within Salesforce.
PRICINGFree
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Embedded Interaction Visualizer (EIV) displays a lead's or contact's active web session inside Salesforce. Representatives can start dual-cursor co-browsing from the Salesforce record without a separate window or code. Glia's Salesforce Data Bridge exports engagement data into Salesforce for analytics, metrics, and data operations. EIV also provides controls to mask, hide, or disable elements and fields.
Key capabilities
from the Salesforce AppExchange listingLive session viewing
Displays a lead's or contact's active web session in real time within the Salesforce record.
Dual-cursor co-browsing
Enables collaborative browsing with a customer or prospect using two cursors.
Automatic session matching
Matches customers or prospects with active web sessions without requiring a code or an initial click to begin CoView.
Engagement data export
Exports Glia engagement data to a Salesforce instance through the Salesforce Data Bridge.
Element and field controls
Supports masking, hiding, or disabling elements and fields.
Mobile browser support
Provides co-browsing across mobile and cross-browser environments within Salesforce.
Use cases
- A representative can observe a prospect's active website session during a phone call.
- Salesforce users can use exported Glia engagement data for analytics, metrics, and data operations.
- Financial-services organizations can use co-browsing during online customer interactions.
Who it's for
Customer representatives and financial-services organizations.
How it compares
Glance Cobrowse and Embedded Interaction Visualizer both provide co-browsing for online customer interactions, while EIV shows live sessions inside Salesforce and automatically matches active sessions without codes or a start click. Surfly lists co-browsing together with screen sharing, video chat, and file sharing, whereas EIV includes Salesforce Data Bridge export and controls for masking, hiding, or disabling elements and fields.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Free | Cloud | |
| Glance Cobrowse | Paid | Cloud |
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«Decrease average handle time, improve first-call resolution and next issue avoidance, and increase customer and rep satisfaction with Embedded Interaction Visualizer (EIV) by Glia. Designed to seamlessly integrate directly within Salesforce, EIV includes CoView, the ability to observe where the visitor is on your …»