Automated CSAT Survey
Automates customer satisfaction surveys and stores responses in Salesforce.
Dean Infotech Pvt LtdFree
Glia Integrations
by GliaSalesforceFree
Connects Salesforce with Glia to share customer data and engagement records during live interactions.
PRICINGFree
DEPLOYMENTCloud
CATEGORYData and integration
UPDATED ON MARKETPLACE
What it does
Glia Data Bridge exports engagement data from Glia to a Salesforce instance for analytics, metrics, and data operations. Its Applet brings Salesforce data into Glia, where operators can view and edit customer information during live interactions. The application can automatically surface data using predefined criteria and supports manual search and editing within Glia. It also imports Glia visitor interactions into Salesforce, with data points identified, synchronized, and mapped with a Salesforce administrator.
Key capabilities
from the Salesforce AppExchange listingEngagement data export
Exports engagement data from Glia to Salesforce for analytics, metrics, and data operations.
Salesforce data access
Allows operators to access and edit Salesforce customer information within Glia during live interactions.
Context-based data display
Surfaces relevant data in Glia according to predefined criteria.
Visitor interaction import
Imports Glia visitor interactions into Salesforce.
Manual search and editing
Supports manual searching and editing of customer information within Glia.
Who it's for
For operators and Salesforce administrators managing customer information and interaction data.
How it compares
Glia Integrations connects Glia live interactions with Salesforce data and exports Glia engagement records into Salesforce. SimplyChat - Chat via KakaoTalk within Salesforce focuses on handling KakaoTalk customer queries in Salesforce and synchronizing customer data. Glia Integrations does not state support for KakaoTalk, while SimplyChat does not state that it imports Glia visitor interactions.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Free | Cloud | |
| SimplyChat - Chat via KakaoTalk within Salesforce | Paid | Cloud |
In the catalog
245 plugins in Salesforce Platform · Data and integration
Price distribution: 101 free, 26 freemium, 118 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«Glia’s Salesforce Applet enables real-time context setting and eliminates the need for an operator to shift between systems and complete and manual look-up, ultimately decreasing average handle time and increasing customer satisfaction. Glia’s Salesforce Data Bridge application enables customers to automate the export …»