Case Timer 2.0 by Cloud Orca
Track time spent on service cases and review reports in Salesforce.
Cloud Orca LimitedFree
Case Tracer
by BJIT GroupSalesforceFree
Adds timers, history records, duplicate merging, and case views to Salesforce Platform.
PRICINGFree
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Case Tracer adds functions to Salesforce Platform's default Case object. It records time spent on individual cases and tracks the time before an initial response, with configurable stages and start or stop criteria. It records changes to standard and custom fields, identifies duplicate cases for merging, and presents case and queue information through a utility bar.
Key capabilities
from the Salesforce AppExchange listingSession timer
Records time spent on individual cases, with timing controlled by user actions and case status changes.
Response time monitor
Measures the time before action on a case and can begin after user activity, community portal activity, or a case update.
History record creation
Creates records when standard or custom case fields change.
Duplicate case merging
Finds duplicate case records and combines them.
Utility bar display
Shows staged cases, cases assigned to an agent, and queues for agents and support team managers.
Who it's for
The vendor names agents and support team managers.
How it compares
Aress Record Merge Tool describes identifying, merging, and managing duplicate records across Salesforce, while Astrea Case Merge merges Cases using criteria such as subject, origin, priority, status, contact, and creation-date range. Case Tracer also records case history and provides session and response-time timers. Record Time Tracker captures or manually logs time on standard and custom Salesforce records, while Case Tracer's session timer responds to user actions and case status changes, and its response timer can start from user activity, community portal activity, or case updates.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Free | Cloud | |
| Aress Record Merge Tool | Free | Cloud | |
| Astrea Case Merge | Free | Cloud | |
| Tracker | Paid | Cloud |
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«This application expands the functionalities of the default Case object, providing users with advanced features. With tools like the 'Session Timer' and 'Recommended Response Time' agents can efficiently manage their time and prioritize cases effectively. The 'Case Tracer History Tracking' feature enables users to …»