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Support360
by BJIT GroupSalesforceFree
Manage projects, tasks, resources, sprints, and Service Cloud cases with email-to-ticket workflows inside Salesforce.
PRICINGFree
DEPLOYMENTCloud
CATEGORYProject Management
UPDATED ON MARKETPLACE
What it does
Support360 brings project management, task tracking, resource allocation, case management, and email-to-ticket workflows into Salesforce Service Cloud. It supports multi-project tracking, project hierarchies with user stories, tickets, and tasks, plus milestone tracking. Sprint dashboards, Kanban boards, Gantt timelines, and resource reports provide views of project and team activity. The vendor also describes automated document generation and Salesforce Chatter collaboration.
Key capabilities
from the Salesforce AppExchange listingProject tracking
Manages multiple projects with hierarchies containing user stories, tickets, and tasks, along with milestone tracking.
Ticket management
Provides email-to-ticket automation, status paths, duplicate ticket detection, and ticket merging.
Sprint planning
Supports backlog planning, Kanban swim lanes, sprint velocity tracking, burndown charts, and sprint progress monitoring.
Timeline management
Offers interactive project timelines, task dependencies, resource assignments, and baseline-versus-actual progress comparisons.
Resource allocation
Assigns team members across projects and provides utilisation, capacity planning, and allocation views.
Approval workflows
Automates approval workflows and sends responses by email.
Team collaboration
Uses Salesforce Chatter for collaboration.
Analytics and reporting
Reports on project performance, ticket analytics, resource utilisation, capacity, sprint velocity, and team productivity.
Use cases
- IT teams can manage several projects and their related tasks in Salesforce Service Cloud.
- Client services teams can combine customer case handling with project and ticket workflows.
Who it's for
The vendor names IT teams, client services, and internal operations teams.
In the catalog
39 plugins in Service Cloud · Project Management
Price distribution: 9 free, 9 freemium, 21 paid
Pricing & deployment
Platform
Salesforce
Product
Service Cloud
Deployment
Cloud
Pricing
Free
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What the vendor says
«Support360 is a fully native Salesforce AppExchange solution that unifies project management, task tracking, resource allocation, Service Cloud case management, Project Portfolio management, and email to Case—all within your CRM. It could be your Redmine and Jira alternative that manages your entire project lifecycle …»